JB
James B
1 reviews | Active since Mar 2018
07 Jan 2025, 16:44
Metrofibre / Web Africa - TOXIC
Been down since 23rd Dec 2024, Log a fault through ISP Web Africa, which were escalated to Metrofibre, However Metrofibre claim to not be able to get hold of me despite one of their technicians contacting me and me providing them with a different contact number. Dealing with Web Africa's call center BOT is a nightmare.
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MetroFibre Networx's replyOfficial
07 Jan 2025, 17:17Dear James
We sincerely apologise for the delay and lack of assistance you’ve experienced. We understand how frustrating this situation must be, especially with such a prolonged service disruption.
Your query has been escalated, and we have requested the contractor to contact you urgently to arrange an appointment and resolve the issue as quickly as possible. We have shared the updated contact number you provided with the team.
Thank you for bringing this to our attention. We truly value your patience and understanding while we work on resolving this matter. Should you need any further assistance, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the delay and lack of assistance you’ve experienced. We understand how frustrating this situation must be, especially with such a prolonged service disruption.
Your query has been escalated, and we have requested the contractor to contact you urgently to arrange an appointment and resolve the issue as quickly as possible. We have shared the updated contact number you provided with the team.
Thank you for bringing this to our attention. We truly value your patience and understanding while we work on resolving this matter. Should you need any further assistance, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Jan 2025, 17:17
Official
Dear James
We sincerely apologise for the delay and lack of assistance you’ve experienced. We understand how frustrating this situation must be, especially with such a prolonged service disruption.
Your query has been escalated, and we have requested the contractor to contact you urgently to arrange an appointment and resolve the issue as quickly as possible. We have shared the updated contact number you provided with the team.
Thank you for bringing this to our attention. We truly value your patience and understanding while we work on resolving this matter. Should you need any further assistance, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the delay and lack of assistance you’ve experienced. We understand how frustrating this situation must be, especially with such a prolonged service disruption.
Your query has been escalated, and we have requested the contractor to contact you urgently to arrange an appointment and resolve the issue as quickly as possible. We have shared the updated contact number you provided with the team.
Thank you for bringing this to our attention. We truly value your patience and understanding while we work on resolving this matter. Should you need any further assistance, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations