Metrofibre was my worst decision ever!

Between myself and my wife we spend 3 days to find out why my services was not operational We eventually was told that our services was cancelled and that Metrofibre has decided to cancel our subscription This was not our decision and I have not issued them with a signed cancelation agreement to cancel my agreement They have since also send me a statement and instructed that I am still legally obliged to honor my agreement and should pay my subscription monthly but then why should I pay if my service has been cancelled We have been trying to get to various supervisors for assistance to resolve the matter but to no avail as we have been transferred from one department to the other without any satisfactory outcome Metrofibre has proofed to me to have to worst support and technical staff I have since send a mail to Icasa for investigation Until this afternoon no response and feedback although we were told 4 times today the matter will be resolved Pathetic