eV
etienne V
1 reviews | Active since Aug 2018
26 Sept 2022, 08:38
Metrofibre very bad service
Very bad - cannot follow up on any request for service are down. Have a Vodacom Fibre Contract But Vodacom using Metrofibre No feedback or comeback on what they doiing to fix my line
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
26 Sept 2022, 08:42Dear Etienne
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated and an agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated and an agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Sept 2022, 08:42
Official
Dear Etienne
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated and an agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated and an agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
eV
etienne V's updateReviewer Update
26 Sept 2022, 08:58Good day
My phone is ***
Phone me and discuss the way forward
Then only will I change my rating
Regards
Etienne
My phone is ***
Phone me and discuss the way forward
Then only will I change my rating
Regards
Etienne
eV
etienne V's update26 Sept 2022, 08:58
Reviewer Update
Good day
My phone is ***
Phone me and discuss the way forward
Then only will I change my rating
Regards
Etienne
My phone is ***
Phone me and discuss the way forward
Then only will I change my rating
Regards
Etienne
MetroFibre Networx's replyOfficial
26 Sept 2022, 09:08Dear Etienne
Thank you for taking our call.
As discussed please note that your line is up and running and your Db readings are within spec.
should you still be experiencing issues with your line, kindly contact your ISP for further assistance.
Kind Regards,
Metrofibre
Thank you for taking our call.
As discussed please note that your line is up and running and your Db readings are within spec.
should you still be experiencing issues with your line, kindly contact your ISP for further assistance.
Kind Regards,
Metrofibre
MetroFibre Networx's reply26 Sept 2022, 09:08
Official
Dear Etienne
Thank you for taking our call.
As discussed please note that your line is up and running and your Db readings are within spec.
should you still be experiencing issues with your line, kindly contact your ISP for further assistance.
Kind Regards,
Metrofibre
Thank you for taking our call.
As discussed please note that your line is up and running and your Db readings are within spec.
should you still be experiencing issues with your line, kindly contact your ISP for further assistance.
Kind Regards,
Metrofibre
eV
etienne V's updateReviewer Update
26 Sept 2022, 09:13Good day
Why must I contact them, I lodge a request at vodacom and then they get to you
Service is still down - no internet coming in
Why must I contact them, I lodge a request at vodacom and then they get to you
Service is still down - no internet coming in
eV
etienne V's update26 Sept 2022, 09:13
Reviewer Update
Good day
Why must I contact them, I lodge a request at vodacom and then they get to you
Service is still down - no internet coming in
Why must I contact them, I lodge a request at vodacom and then they get to you
Service is still down - no internet coming in
MetroFibre Networx's replyOfficial
26 Sept 2022, 09:30Dear Etienne
Thank you for taking our call again and thank you for confirming that there is a technician at your premises assisting you accordingly.
Kind Regards,
MetroFibre
Thank you for taking our call again and thank you for confirming that there is a technician at your premises assisting you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Sept 2022, 09:30
Official
Dear Etienne
Thank you for taking our call again and thank you for confirming that there is a technician at your premises assisting you accordingly.
Kind Regards,
MetroFibre
Thank you for taking our call again and thank you for confirming that there is a technician at your premises assisting you accordingly.
Kind Regards,
MetroFibre
eV
etienne V's updateReviewer Update
26 Sept 2022, 09:30Update - ONLY now the Technician is at the premises, the Cable is only been connected only NOW, so hopefully the Fibre will be up and running today-
eV
etienne V's update26 Sept 2022, 09:30
Reviewer Update
Update - ONLY now the Technician is at the premises, the Cable is only been connected only NOW, so hopefully the Fibre will be up and running today-
MetroFibre Networx's replyOfficial
26 Sept 2022, 09:52Dear Etienne
Thank you, we appreciate the update.
Kind Regards,
MetroFibre
Thank you, we appreciate the update.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Sept 2022, 09:52
Official
Dear Etienne
Thank you, we appreciate the update.
Kind Regards,
MetroFibre
Thank you, we appreciate the update.
Kind Regards,
MetroFibre
eV
etienne V's updateReviewer Update
26 Sept 2022, 10:01Ho sorted 5 minutes ago
Thank you very much
Satisfied
Thank you very much
Satisfied
eV
etienne V's update26 Sept 2022, 10:01
Reviewer Update
Ho sorted 5 minutes ago
Thank you very much
Satisfied
Thank you very much
Satisfied
MetroFibre Networx's replyOfficial
26 Sept 2022, 10:04Dear Etienne
We are glad that your service is now up and running and the issue has been resolved.
We appreciate your patience.
Kind Regards,
MetroFibre
We are glad that your service is now up and running and the issue has been resolved.
We appreciate your patience.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 Sept 2022, 10:04
Official
Dear Etienne
We are glad that your service is now up and running and the issue has been resolved.
We appreciate your patience.
Kind Regards,
MetroFibre
We are glad that your service is now up and running and the issue has been resolved.
We appreciate your patience.
Kind Regards,
MetroFibre