MetroFibre Unwilling or just too *********** to solve fibre internet service

It has been 8 WEEKS and MetroFibre are either unwilling or just too *********** to rectify the problem and restore our fibre internet line! We have been without internet for 2 months. With each complaint they reply with an automated reply of how sorry they were and what a valued client we are! What a joke! Still no service and they dont solve the problem. Always the same excuses and other parties to blame.