LP
Louise P
1 reviews | Active since Nov 2013
07 Dec 2025, 18:44
MetroFibre unstable connectivity
For approx 1 whole month MetroFibre connectivity has been unstable and been getting progressively worse. How many times must a technician use his magic box to test the connection box inside the property when that is not where the problem is. It appears they don't know how to solve the connectivity issue.
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MetroFibre Networx's replyOfficial
07 Dec 2025, 18:47Dear Louise Panton
Thank you for taking the time to share your experience. We understand how frustrating ongoing connectivity issues can be, especially over an extended period. Your feedback highlights a concern that clearly requires further attention, and we appreciate you bringing it to our attention.
Our team will be looking into this matter to ensure the root cause is properly identified and resolved. Continuous testing without improvement is not the experience we aim to provide, and we’re committed to moving this forward with the urgency it deserves.
We value your patience and will be in touch as we work toward a stable and reliable solution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand how frustrating ongoing connectivity issues can be, especially over an extended period. Your feedback highlights a concern that clearly requires further attention, and we appreciate you bringing it to our attention.
Our team will be looking into this matter to ensure the root cause is properly identified and resolved. Continuous testing without improvement is not the experience we aim to provide, and we’re committed to moving this forward with the urgency it deserves.
We value your patience and will be in touch as we work toward a stable and reliable solution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Dec 2025, 18:47
Official
Dear Louise Panton
Thank you for taking the time to share your experience. We understand how frustrating ongoing connectivity issues can be, especially over an extended period. Your feedback highlights a concern that clearly requires further attention, and we appreciate you bringing it to our attention.
Our team will be looking into this matter to ensure the root cause is properly identified and resolved. Continuous testing without improvement is not the experience we aim to provide, and we’re committed to moving this forward with the urgency it deserves.
We value your patience and will be in touch as we work toward a stable and reliable solution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand how frustrating ongoing connectivity issues can be, especially over an extended period. Your feedback highlights a concern that clearly requires further attention, and we appreciate you bringing it to our attention.
Our team will be looking into this matter to ensure the root cause is properly identified and resolved. Continuous testing without improvement is not the experience we aim to provide, and we’re committed to moving this forward with the urgency it deserves.
We value your patience and will be in touch as we work toward a stable and reliable solution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations