AS
Amanda S
1 reviews | Active since Jun 2024
13 Mar 2026, 14:34
Metrofibre UNRESPONSIVE!
Metrofiber installed fiber in my new home beginning of last week but the line is still not active. I send over 30 eamils made over 20 calls just to have no response and being cut off all the time. My question is how will I be billed at the end of the month it is the 13th today? Metrofibre fortunately service our complex thats why I contacted them. I am utterly frustrated and loosing out on my onlie classes!!! I have so many tocket numbers but yet had no resposenses yet. Also they have an AI assistant that keeps saying I cannot assist let me transfer you the the line cuts.
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MetroFibre Networx's replyOfficial
13 Mar 2026, 15:23Dear Amanda Smit
Thank you for bringing this matter to our attention and for outlining the difficulties you have experienced while trying to obtain assistance.
We understand how frustrating it must be to have your fibre installed but not yet activated, especially after numerous attempts to contact support. Being without connectivity can be particularly challenging when you rely on the service for important activities such as your online classes.
Your feedback regarding the multiple emails, calls, and the challenges experienced with the automated assistant has been noted. Situations where customers struggle to reach assistance or receive timely updates are taken very seriously, and the experience described is not the level of service we aim to provide.
The concern regarding your line not being active after installation will be escalated to the relevant technical team so that the activation status can be reviewed and the necessary steps can be taken to complete the process. Additionally, your concern about billing has been noted, and this will also be reviewed to ensure clarity on how your account will be handled while the service has not yet been activated.
Once the relevant team has reviewed your case and the activation status of the line, feedback will be provided with the next steps.
Thank you for your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention and for outlining the difficulties you have experienced while trying to obtain assistance.
We understand how frustrating it must be to have your fibre installed but not yet activated, especially after numerous attempts to contact support. Being without connectivity can be particularly challenging when you rely on the service for important activities such as your online classes.
Your feedback regarding the multiple emails, calls, and the challenges experienced with the automated assistant has been noted. Situations where customers struggle to reach assistance or receive timely updates are taken very seriously, and the experience described is not the level of service we aim to provide.
The concern regarding your line not being active after installation will be escalated to the relevant technical team so that the activation status can be reviewed and the necessary steps can be taken to complete the process. Additionally, your concern about billing has been noted, and this will also be reviewed to ensure clarity on how your account will be handled while the service has not yet been activated.
Once the relevant team has reviewed your case and the activation status of the line, feedback will be provided with the next steps.
Thank you for your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Mar 2026, 15:23
Official
Dear Amanda Smit
Thank you for bringing this matter to our attention and for outlining the difficulties you have experienced while trying to obtain assistance.
We understand how frustrating it must be to have your fibre installed but not yet activated, especially after numerous attempts to contact support. Being without connectivity can be particularly challenging when you rely on the service for important activities such as your online classes.
Your feedback regarding the multiple emails, calls, and the challenges experienced with the automated assistant has been noted. Situations where customers struggle to reach assistance or receive timely updates are taken very seriously, and the experience described is not the level of service we aim to provide.
The concern regarding your line not being active after installation will be escalated to the relevant technical team so that the activation status can be reviewed and the necessary steps can be taken to complete the process. Additionally, your concern about billing has been noted, and this will also be reviewed to ensure clarity on how your account will be handled while the service has not yet been activated.
Once the relevant team has reviewed your case and the activation status of the line, feedback will be provided with the next steps.
Thank you for your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention and for outlining the difficulties you have experienced while trying to obtain assistance.
We understand how frustrating it must be to have your fibre installed but not yet activated, especially after numerous attempts to contact support. Being without connectivity can be particularly challenging when you rely on the service for important activities such as your online classes.
Your feedback regarding the multiple emails, calls, and the challenges experienced with the automated assistant has been noted. Situations where customers struggle to reach assistance or receive timely updates are taken very seriously, and the experience described is not the level of service we aim to provide.
The concern regarding your line not being active after installation will be escalated to the relevant technical team so that the activation status can be reviewed and the necessary steps can be taken to complete the process. Additionally, your concern about billing has been noted, and this will also be reviewed to ensure clarity on how your account will be handled while the service has not yet been activated.
Once the relevant team has reviewed your case and the activation status of the line, feedback will be provided with the next steps.
Thank you for your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations