METROFIBRE UNACCEPTABLE

I have never experienced such a lack of customer centricity, i have moved to a new home and have changed from Vumatel to Metrofibre not by choice but because the complex was serviced by metrofibre, we had fibre for a week then the problems started, it is day to now of technicians coming from 9 am- 16:00 pm and still no Fibre, there is no communication, you are sitting in a work meeting next thing the line goes off you go outside there are different Technicians busy, they cant give you an ETA they cant even tell you what is the problem, in 2021 it takes two days to diagnose an issue, they are in and out of your unit the whole day still no resolution. METROFIBRE please all i want is what is the issue and when will it be resolved, you guys can arrange a debit order in a matter of minutes and switch off a line if no payment received yet when us paying clients need customer service, Nothing.