MM
Mandisa M
1 reviews | Active since Dec 2018
22 Feb 2024, 12:23
Metrofibre turnaround time the worst!
I am a new customer and apied on the 2nd of February for fibre in my apartment. My SP even sent the router a week later. I have escalated so many times that I am tired,my SP Accelerit have been notging but great in driving this.
Their turnaround time is 14 days, we going for day 19 days and I am yet to be set up with fibre. I swear if it wasn’t for Lenhle from Accelerit I would’ve cancelled my application.
For someone who works from home ,this experience have been nothing but short of the worst !
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Mandisa M's updateReviewer Update
28 Feb 2024, 16:14You guys are the worst
Still no update on the installation
I’ve sent an email to request for cancellation of my order
And no,I don’t want your service or wanting you to try resolve the issue.
It’s been almost a month and got no joy with getting fibre in my unit. The service from MetreFibre has been utterly dissatisfactory and I don’t see any resolution
Despite the SP Accelerit’s efforts trying to update me and coordinating with MetroFibre to get the issues resolved,I don’t think they winning either .
Please extend my gratitude to Lenhle Khumalo for trying his/her best in trying to keep me sane through this dreadful,tedious and frustrating process with you guys
Still no update on the installation
I’ve sent an email to request for cancellation of my order
And no,I don’t want your service or wanting you to try resolve the issue.
It’s been almost a month and got no joy with getting fibre in my unit. The service from MetreFibre has been utterly dissatisfactory and I don’t see any resolution
Despite the SP Accelerit’s efforts trying to update me and coordinating with MetroFibre to get the issues resolved,I don’t think they winning either .
Please extend my gratitude to Lenhle Khumalo for trying his/her best in trying to keep me sane through this dreadful,tedious and frustrating process with you guys
MM
Mandisa M's update28 Feb 2024, 16:14
Reviewer Update
You guys are the worst
Still no update on the installation
I’ve sent an email to request for cancellation of my order
And no,I don’t want your service or wanting you to try resolve the issue.
It’s been almost a month and got no joy with getting fibre in my unit. The service from MetreFibre has been utterly dissatisfactory and I don’t see any resolution
Despite the SP Accelerit’s efforts trying to update me and coordinating with MetroFibre to get the issues resolved,I don’t think they winning either .
Please extend my gratitude to Lenhle Khumalo for trying his/her best in trying to keep me sane through this dreadful,tedious and frustrating process with you guys
Still no update on the installation
I’ve sent an email to request for cancellation of my order
And no,I don’t want your service or wanting you to try resolve the issue.
It’s been almost a month and got no joy with getting fibre in my unit. The service from MetreFibre has been utterly dissatisfactory and I don’t see any resolution
Despite the SP Accelerit’s efforts trying to update me and coordinating with MetroFibre to get the issues resolved,I don’t think they winning either .
Please extend my gratitude to Lenhle Khumalo for trying his/her best in trying to keep me sane through this dreadful,tedious and frustrating process with you guys