CW
Craig W
1 reviews | Active since Mar 2009
11 Jan 2025, 17:43
MetroFibre - too big to care
Despite laborious daily interactions with the Webafrica call centre agents MetroFibre just don't seem to be able to get things done. A simple service activation has still not happened 10 days after it should have. However they had no problem receiving our first payment when we ordered the service 3 weeks ago. I have great sympathy for the Webafrica call centre agents who Metrofibre use to insulate themselves from irate clients. The Call centre agents are polite and professional and do all they can, but at the end of the day it seems that they are as helpless at the mercy of MetroFibre as we are.
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MetroFibre Networx's replyOfficial
11 Jan 2025, 20:25Dear Craig
Thank you for reaching out to us, and we sincerely apologise for the delay in activating your service and the frustration this has caused. We truly regret the inconvenience you’ve experienced and appreciate your patience as we work to resolve this matter.
We have escalated your query and followed up with the relevant department to prioritise the query. Please rest assured that we are actively monitoring the progress and will keep you updated every step of the way.
Should you have any further questions or concerns in the meantime, please don’t hesitate to contact us. We are committed to resolving this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologise for the delay in activating your service and the frustration this has caused. We truly regret the inconvenience you’ve experienced and appreciate your patience as we work to resolve this matter.
We have escalated your query and followed up with the relevant department to prioritise the query. Please rest assured that we are actively monitoring the progress and will keep you updated every step of the way.
Should you have any further questions or concerns in the meantime, please don’t hesitate to contact us. We are committed to resolving this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Jan 2025, 20:25
Official
Dear Craig
Thank you for reaching out to us, and we sincerely apologise for the delay in activating your service and the frustration this has caused. We truly regret the inconvenience you’ve experienced and appreciate your patience as we work to resolve this matter.
We have escalated your query and followed up with the relevant department to prioritise the query. Please rest assured that we are actively monitoring the progress and will keep you updated every step of the way.
Should you have any further questions or concerns in the meantime, please don’t hesitate to contact us. We are committed to resolving this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologise for the delay in activating your service and the frustration this has caused. We truly regret the inconvenience you’ve experienced and appreciate your patience as we work to resolve this matter.
We have escalated your query and followed up with the relevant department to prioritise the query. Please rest assured that we are actively monitoring the progress and will keep you updated every step of the way.
Should you have any further questions or concerns in the meantime, please don’t hesitate to contact us. We are committed to resolving this issue as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations