Metrofibre & their useless Sub-contractors

Metrofibre and their sub-contractors are utterly useless. 4days to get a fibre installation done.

I was phoned on Wednesday the 6th of September 2023 to make an appointment for Friday the 8th of September 2023 for the fibre to be installed at 9:00 in the morning. 8:30 I received a call from Metrofibre saying they won’t be able to make it at 9:00 can we reschedule for 12:00 the same day. 12:00 came and went, non contractor. Spent 2hours phone Metrofibre and my ISP to find out what’s going on. 13:55 the contractor shows up full of excuses. I requested for Metrofibre to send a new contractor, which they did, new contractor shows up at 16:00 saying that he needs to go back to the office to fetch wire as he doesn’t have any, 18:00 they arrive back at my property, start installing the wire but doesn’t have a long enough wire.

Spent most of my Saturday the 9th of September 2023 call Metrofibre to find out when I can expect a contractor to complete the installation, I kept being told Metrofibre’s maintenance team will contact me. 16:22 still no call back from Metrofibre, I had to phone them once again. After a big battle I got told that the contractor will be at my property on Sunday 10th of September 2023 at 8:00 in the morning. No contractor showed up on Sunday. More wasted phone call to Metrofibre and no answer.

Monday 11th September 2023 I phoned Metrofibre again at 7:22 the morning and I was told that the contractor will phone me within a hour and a half to inform me to whats going on. Did not receive that call. Ended up having to phone Metrofibre again, and once again I was told that I will receive a call within an hour with an update. Still haven’t received any phone calls from Metrofibre or their contractor. Still sitting without Fibre and a fibre line half complete to my property.

Metrofibre and their Sub-contractors are incapable of doing their jobs. They should not offer services they can not even do. 4 days wasted of my time and money as I’m self-employed as well. Loosing money each day waiting for these so called service providers.

Will be canceling my fibre order with my ISP due to Metrofibre and their Subcontractors