IJ
Izak J
1 reviews | Active since Mar 2011
06 Dec 2021, 21:07
Metrofibre , the lying still continues
Reported Metrofibre last week because they keep on promising dates when they are going active with fibre in my are and every time they lie. Last week as was promised that it would be done by the 3rd of December. The 3rd has come and gone , then I was told end of Monday . That has come and gone and we are still not active . When I ask I get this reply:
We trust you are well. We do apologise for the inconvenience. Should you have any further questions, please do not hesitate to contact us.
Stay far away from them, they are a bunch of idiots
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 Dec 2021, 09:41Good Day Izak
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 Dec 2021, 09:41
Official
Good Day Izak
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre
IJ
Izak J's updateReviewer Update
07 Dec 2021, 09:46Wow, talk about a formulaic reply that does not really say anything or provide any solutions
IJ
Izak J's update07 Dec 2021, 09:46
Reviewer Update
Wow, talk about a formulaic reply that does not really say anything or provide any solutions
MetroFibre Networx's replyOfficial
07 Dec 2021, 10:11Good Day Izak
Kindly note that we have escalated this to our projects department and are waiting on feedback for an accurate go live date for Capital Park FSH once we have received this information we will give you a call.
Kind Regards
MetroFibre
Kindly note that we have escalated this to our projects department and are waiting on feedback for an accurate go live date for Capital Park FSH once we have received this information we will give you a call.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 Dec 2021, 10:11
Official
Good Day Izak
Kindly note that we have escalated this to our projects department and are waiting on feedback for an accurate go live date for Capital Park FSH once we have received this information we will give you a call.
Kind Regards
MetroFibre
Kindly note that we have escalated this to our projects department and are waiting on feedback for an accurate go live date for Capital Park FSH once we have received this information we will give you a call.
Kind Regards
MetroFibre