“MetroFibre the home of fast” … what a joke!

Absolutely unacceptable service from MetroFibre

For the past 24 hours, I have been trying to log a simple support issue, and the experience has been nothing short of infuriating.

I have called their call centre countless times, only to be intercepted by an AI system that repeatedly promises someone will call me back. Nobody ever does. I have also reached out through their client portal and social media channels — again, no response whatsoever.

Their call centre claims to operate 24/7, yet when I finally got through to someone at 10pm last night, I was told that staff had already knocked off for the night. This is blatant misinformation and completely unacceptable for a company that advertises round-the-clock support.

This morning, I eventually managed to speak to a real person who assured me she would escalate the matter to her manager and call me back within 30 minutes. That was over two hours ago, and I am still waiting. No call. No update. Nothing.

To make matters worse, when I tried calling again, I sat on hold for 10 minutes before the system cut me off and once again promised a callback that never happens.

The lack of customer care, accountability, and basic communication is shocking. MetroFibre’s slogan is “the home of fast,” but the only thing fast about this company is how quickly they cause anger, frustration, and complete customer dissatisfaction.

This level of service is unacceptable, unprofessional, and deeply disappointing. Customers deserve support — not empty promises and endless dead ends.