1 reviews | Active since Nov 2018
MetroFibre: The Home of Bad Customer Service
The issue started with the inception of the FTTH order. Due to continuous errors and lack of action from MetroFibre, our line was only activated more than 15 days after the supposed activation date. (and effecting the first payment).
The order was initially placed 2 weeks ahead of time but there were numerous difficulties between the online order forcing several phone and email follow ups to correct this.
This caused a lot of issues in terms of working from home etc.
On the termination of the contract, MetroFibre still charged the normal amount after the cancellation request was submitted 30 days prior.
There has been no telephonic feedback or email follow up after raising several tickets.
This is a true reflection of the lack of customer focused service.
Months later, following numerous attempts and several emails, I am still getting invoices from Metro Fibre.
I would advise anyone against procuring services from Metro Fibre as the service is appalling.
Months later, following numerous attempts and several emails, I am still getting invoices from Metro Fibre.
I would advise anyone against procuring services from Metro Fibre as the service is appalling.
Almost another year later, and my account has been handed over for non payment.
The pinnacle of poor customer service.
Almost another year later, and my account has been handed over for non payment.
The pinnacle of poor customer service.