NB
Nadia B
1 reviews | Active since Jan 2018
13 May 2025, 21:54
Metrofibre terrible provider!!
Fibre internet been off for 2 days going on 3, I've sent diagnosis to both Metrofibre and Wondernet whatsapp channels and received no help. PON light flickering green and the LOS light is off. FIX IT PLEASE!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
13 May 2025, 22:21Good Day Nadia
Thank you for reaching out to us, and we’re truly sorry to hear about the service disruption you're experiencing.
We’ve attempted to locate your account using the information provided but have been unable to retrieve any records. In order for us to assist you further and resolve the issue as quickly as possible, kindly provide us with the following details:
Full name of the account holder
Physical installation address
Contact number or account number
Once we have this information, we’ll be able to investigate and escalate your issue accordingly.
We appreciate your patience and look forward to resolving this for you without further delay.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we’re truly sorry to hear about the service disruption you're experiencing.
We’ve attempted to locate your account using the information provided but have been unable to retrieve any records. In order for us to assist you further and resolve the issue as quickly as possible, kindly provide us with the following details:
Full name of the account holder
Physical installation address
Contact number or account number
Once we have this information, we’ll be able to investigate and escalate your issue accordingly.
We appreciate your patience and look forward to resolving this for you without further delay.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 May 2025, 22:21
Official
Good Day Nadia
Thank you for reaching out to us, and we’re truly sorry to hear about the service disruption you're experiencing.
We’ve attempted to locate your account using the information provided but have been unable to retrieve any records. In order for us to assist you further and resolve the issue as quickly as possible, kindly provide us with the following details:
Full name of the account holder
Physical installation address
Contact number or account number
Once we have this information, we’ll be able to investigate and escalate your issue accordingly.
We appreciate your patience and look forward to resolving this for you without further delay.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we’re truly sorry to hear about the service disruption you're experiencing.
We’ve attempted to locate your account using the information provided but have been unable to retrieve any records. In order for us to assist you further and resolve the issue as quickly as possible, kindly provide us with the following details:
Full name of the account holder
Physical installation address
Contact number or account number
Once we have this information, we’ll be able to investigate and escalate your issue accordingly.
We appreciate your patience and look forward to resolving this for you without further delay.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NB
Nadia B's updateReviewer Update
14 May 2025, 05:06Hi Siboniso
I've already provided all account information via the whatsapp channel. Metrofibre Ticket no: 740581
I've already provided all account information via the whatsapp channel. Metrofibre Ticket no: 740581
NB
Nadia B's update14 May 2025, 05:06
Reviewer Update
Hi Siboniso
I've already provided all account information via the whatsapp channel. Metrofibre Ticket no: 740581
I've already provided all account information via the whatsapp channel. Metrofibre Ticket no: 740581
MetroFibre Networx's replyOfficial
14 May 2025, 07:14Good day Nadia
We understand the inconvenience caused by the extended downtime and the lack of response you've experienced.
Please be advised that your query has been escalated to our maintenance team for urgent attention. They will prioritise this matter and work to restore your service as quickly as possible.
We appreciate your patience and will keep you updated on the progress.
Kind Regards,
Koketso
MetroFibre Complaints and Escalations
We understand the inconvenience caused by the extended downtime and the lack of response you've experienced.
Please be advised that your query has been escalated to our maintenance team for urgent attention. They will prioritise this matter and work to restore your service as quickly as possible.
We appreciate your patience and will keep you updated on the progress.
Kind Regards,
Koketso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 May 2025, 07:14
Official
Good day Nadia
We understand the inconvenience caused by the extended downtime and the lack of response you've experienced.
Please be advised that your query has been escalated to our maintenance team for urgent attention. They will prioritise this matter and work to restore your service as quickly as possible.
We appreciate your patience and will keep you updated on the progress.
Kind Regards,
Koketso
MetroFibre Complaints and Escalations
We understand the inconvenience caused by the extended downtime and the lack of response you've experienced.
Please be advised that your query has been escalated to our maintenance team for urgent attention. They will prioritise this matter and work to restore your service as quickly as possible.
We appreciate your patience and will keep you updated on the progress.
Kind Regards,
Koketso
MetroFibre Complaints and Escalations