AG
Adriaan G
1 reviews | Active since Feb 2022
27 Mar 2026, 09:14
MetroFibre - Terrible internet services....Terrible customer service....Terrible ISP
I have had endless problems with Metro since I started with Metro. I'm logging problems every few months.
ONT/router keeps rebooting. I asked in the beginning if I could have a new ONT/router, but they told out right said no and if I wanted a new one I would have to buy it.... but it's been faulty since the beginning. They would just s**** me some nonsense that they would reprovision the router.... or they reboot it.
Or they tell me to reboot it and then question my troubleshooting.
I have been working for ISPs for 10 years. I know how to test an internet link!
Their customer service is just as terrible. especially on WhatsApp.
I will log a query in the morning and only get a response in the late afternoon. but If i do not respond within 2 minutes, they close my call.
Terrible internet services....Terrible customer service....Terrible ISP
Helpful (0)
Replies (8)0
Replies (8)AG
Adriaan G's updateReviewer Update
27 Mar 2026, 09:21Hellopeter.... s**** is not a curse word
AG
Adriaan G's update27 Mar 2026, 09:21
Reviewer Update
Hellopeter.... s**** is not a curse word
MetroFibre Networx's replyOfficial
27 Mar 2026, 10:29Dear Adriaan Geldenhuys
Thank you for sharing your experience with us.
We understand how ongoing connectivity issues and repeated troubleshooting without a lasting solution can be extremely frustrating, especially given your background and experience in the ISP industry. The concerns raised regarding the ONT/router behavior, as well as the level of support received, have been noted.
Your feedback has been escalated for further review, particularly regarding the possibility of faulty equipment and the consistency of support provided. This matter requires a more thorough assessment, and our technical team will investigate the root cause to ensure a more permanent resolution is achieved.
We also acknowledge your concerns about response times and communication channels. This is being taken into consideration to improve the overall service experience.
Our team is actively working on this and will provide further feedback once the investigation progresses.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us.
We understand how ongoing connectivity issues and repeated troubleshooting without a lasting solution can be extremely frustrating, especially given your background and experience in the ISP industry. The concerns raised regarding the ONT/router behavior, as well as the level of support received, have been noted.
Your feedback has been escalated for further review, particularly regarding the possibility of faulty equipment and the consistency of support provided. This matter requires a more thorough assessment, and our technical team will investigate the root cause to ensure a more permanent resolution is achieved.
We also acknowledge your concerns about response times and communication channels. This is being taken into consideration to improve the overall service experience.
Our team is actively working on this and will provide further feedback once the investigation progresses.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Mar 2026, 10:29
Official
Dear Adriaan Geldenhuys
Thank you for sharing your experience with us.
We understand how ongoing connectivity issues and repeated troubleshooting without a lasting solution can be extremely frustrating, especially given your background and experience in the ISP industry. The concerns raised regarding the ONT/router behavior, as well as the level of support received, have been noted.
Your feedback has been escalated for further review, particularly regarding the possibility of faulty equipment and the consistency of support provided. This matter requires a more thorough assessment, and our technical team will investigate the root cause to ensure a more permanent resolution is achieved.
We also acknowledge your concerns about response times and communication channels. This is being taken into consideration to improve the overall service experience.
Our team is actively working on this and will provide further feedback once the investigation progresses.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us.
We understand how ongoing connectivity issues and repeated troubleshooting without a lasting solution can be extremely frustrating, especially given your background and experience in the ISP industry. The concerns raised regarding the ONT/router behavior, as well as the level of support received, have been noted.
Your feedback has been escalated for further review, particularly regarding the possibility of faulty equipment and the consistency of support provided. This matter requires a more thorough assessment, and our technical team will investigate the root cause to ensure a more permanent resolution is achieved.
We also acknowledge your concerns about response times and communication channels. This is being taken into consideration to improve the overall service experience.
Our team is actively working on this and will provide further feedback once the investigation progresses.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
AG
Adriaan G's updateReviewer Update
27 Mar 2026, 12:56I will believe it when it happens.
I still have not yet received a response on my on my WhatsApp chat that I logged this .
They closed the chat without even responding.
Atrocious behavior from an ISP.
I still have not yet received a response on my on my WhatsApp chat that I logged this .
They closed the chat without even responding.
Atrocious behavior from an ISP.
AG
Adriaan G's update27 Mar 2026, 12:56
Reviewer Update
I will believe it when it happens.
I still have not yet received a response on my on my WhatsApp chat that I logged this .
They closed the chat without even responding.
Atrocious behavior from an ISP.
I still have not yet received a response on my on my WhatsApp chat that I logged this .
They closed the chat without even responding.
Atrocious behavior from an ISP.
MetroFibre Networx's replyOfficial
27 Mar 2026, 13:03 An email has been sent from complaints; please respond to the email.
MetroFibre Networx's reply27 Mar 2026, 13:03
Official
An email has been sent from complaints; please respond to the email.
AG
Adriaan G's updateReviewer Update
27 Mar 2026, 14:56No email was sent to me
AG
Adriaan G's update27 Mar 2026, 14:56
Reviewer Update
No email was sent to me
MetroFibre Networx's replyOfficial
27 Mar 2026, 15:12Please check again, sent
MetroFibre Networx's reply27 Mar 2026, 15:12
Official
Please check again, sent
MetroFibre Networx's replyOfficial
30 Mar 2026, 11:52Another has been sent, to email ***
MetroFibre Networx's reply30 Mar 2026, 11:52
Official
Another has been sent, to email ***
AG
Adriaan G's updateReviewer Update
30 Mar 2026, 16:38I'm not receiving your emails. I keep getting promotional emails from your company though.
This is a poor attempt to to publicly try and save your review.
I will be changing providers
This is a poor attempt to to publicly try and save your review.
I will be changing providers
AG
Adriaan G's update30 Mar 2026, 16:38
Reviewer Update
I'm not receiving your emails. I keep getting promotional emails from your company though.
This is a poor attempt to to publicly try and save your review.
I will be changing providers
This is a poor attempt to to publicly try and save your review.
I will be changing providers