GP
Gasina P
1 reviews | Active since Dec 2021
18 Jun 2023, 22:34
Metrofibre technician not willing to assist
I have an account with Vodacom, a request was submitted to Vodacom to have Fibre installex at my new address on the 22nd of May. After numerous calls to the network, I eventually was told that a technician will be coming out to install my fibre on the 15th of June. When the elderly gentleman arrived at my premises, he informex me that he doesnt have insurance to climb into my roof even though the previpus technician for Metrofobre installed the box in the roof.This request has now taken about a month and I still do not have wifi at home. Please can someone who reads this expedite my request.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
19 Jun 2023, 14:24Hello, Galina
Please accept our heartfelt apologies for any difficulty or delays you may have experienced.
I can confirm that the installation of your MetroFibre equipment is finished, according to the status of your order.
I have sent you an email to confirm your account information so that I may prioritize the configuration of your service.
Kind Regards
Marilize
Please accept our heartfelt apologies for any difficulty or delays you may have experienced.
I can confirm that the installation of your MetroFibre equipment is finished, according to the status of your order.
I have sent you an email to confirm your account information so that I may prioritize the configuration of your service.
Kind Regards
Marilize
MetroFibre Networx's reply19 Jun 2023, 14:24
Official
Hello, Galina
Please accept our heartfelt apologies for any difficulty or delays you may have experienced.
I can confirm that the installation of your MetroFibre equipment is finished, according to the status of your order.
I have sent you an email to confirm your account information so that I may prioritize the configuration of your service.
Kind Regards
Marilize
Please accept our heartfelt apologies for any difficulty or delays you may have experienced.
I can confirm that the installation of your MetroFibre equipment is finished, according to the status of your order.
I have sent you an email to confirm your account information so that I may prioritize the configuration of your service.
Kind Regards
Marilize
GP
Gasina P's updateReviewer Update
21 Jun 2023, 06:16Good day Marilize
I have not received any email or calls from you, according to your response the installation of my Metrofibre equipment is complete, however, no installation has yet been scheduled with me. Please contact me on my mobile, this request has now taken exactly one month and I am still without internet at my new home. Please prioritize this installation and configuration of my service, kindly obtain my details from Vodacom.
regards
Gasina
I have not received any email or calls from you, according to your response the installation of my Metrofibre equipment is complete, however, no installation has yet been scheduled with me. Please contact me on my mobile, this request has now taken exactly one month and I am still without internet at my new home. Please prioritize this installation and configuration of my service, kindly obtain my details from Vodacom.
regards
Gasina
GP
Gasina P's update21 Jun 2023, 06:16
Reviewer Update
Good day Marilize
I have not received any email or calls from you, according to your response the installation of my Metrofibre equipment is complete, however, no installation has yet been scheduled with me. Please contact me on my mobile, this request has now taken exactly one month and I am still without internet at my new home. Please prioritize this installation and configuration of my service, kindly obtain my details from Vodacom.
regards
Gasina
I have not received any email or calls from you, according to your response the installation of my Metrofibre equipment is complete, however, no installation has yet been scheduled with me. Please contact me on my mobile, this request has now taken exactly one month and I am still without internet at my new home. Please prioritize this installation and configuration of my service, kindly obtain my details from Vodacom.
regards
Gasina
MetroFibre Networx's replyOfficial
22 Jun 2023, 08:24Dear Gasina
Your MetroFibre link has been activated and is up and running with optimal readings.
Please contact your internet service provider directly for further feedback on your Vodacom service order.
Kind Regards
Marilize
Your MetroFibre link has been activated and is up and running with optimal readings.
Please contact your internet service provider directly for further feedback on your Vodacom service order.
Kind Regards
Marilize
MetroFibre Networx's reply22 Jun 2023, 08:24
Official
Dear Gasina
Your MetroFibre link has been activated and is up and running with optimal readings.
Please contact your internet service provider directly for further feedback on your Vodacom service order.
Kind Regards
Marilize
Your MetroFibre link has been activated and is up and running with optimal readings.
Please contact your internet service provider directly for further feedback on your Vodacom service order.
Kind Regards
Marilize
GP
Gasina P's updateReviewer Update
22 Jun 2023, 16:46Good day, I am still struggling with this installation daily, the oncee box is in my roof, Metro fibre did not wanna climb into the roof to connect the rooter, so at this pount I still do not have wifi. Please provide a contact that I can deal with at Vodacom or Metrofibre who is able to install the rooter in the roof where my connection is
GP
Gasina P's update22 Jun 2023, 16:46
Reviewer Update
Good day, I am still struggling with this installation daily, the oncee box is in my roof, Metro fibre did not wanna climb into the roof to connect the rooter, so at this pount I still do not have wifi. Please provide a contact that I can deal with at Vodacom or Metrofibre who is able to install the rooter in the roof where my connection is