RW
Richard W
1 reviews | Active since Nov 2011
25 Jan 2021, 08:34
Metrofibre technician broke our connection
Metrofibre had a technician attempt to attach a neighbour. The technician broke our connection on Saturday morning. It’s now Monday, the workday has started and I’ve had zero feedback through my ISP or Metrofibre. Not a peep, not an ETA, nothing.
When it’s not your fault, I’m very understanding. When you broke it on a weekend you should fix it on a weekend.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
25 Jan 2021, 08:37Good morning Richard,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply25 Jan 2021, 08:37
Official
Good morning Richard,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's replyOfficial
25 Jan 2021, 10:31Thank you Richard,
Your query has been send to the relevant Account Manager and will enjoy urgent attention.
The MetroFibre Team
Your query has been send to the relevant Account Manager and will enjoy urgent attention.
The MetroFibre Team
MetroFibre Networx's reply25 Jan 2021, 10:31
Official
Thank you Richard,
Your query has been send to the relevant Account Manager and will enjoy urgent attention.
The MetroFibre Team
Your query has been send to the relevant Account Manager and will enjoy urgent attention.
The MetroFibre Team
RW
Richard W's updateReviewer Update
25 Jan 2021, 15:36Hi,
Thank you for sorting the issue. Very happy to bump up the rating. Can’t get 5 because it took from Saturday to Monday but it was certainly appreciated to have it resolved. Thank you to the team.
Thank you for sorting the issue. Very happy to bump up the rating. Can’t get 5 because it took from Saturday to Monday but it was certainly appreciated to have it resolved. Thank you to the team.
RW
Richard W's update25 Jan 2021, 15:36
Reviewer Update
Hi,
Thank you for sorting the issue. Very happy to bump up the rating. Can’t get 5 because it took from Saturday to Monday but it was certainly appreciated to have it resolved. Thank you to the team.
Thank you for sorting the issue. Very happy to bump up the rating. Can’t get 5 because it took from Saturday to Monday but it was certainly appreciated to have it resolved. Thank you to the team.
MetroFibre Networx's replyOfficial
25 Jan 2021, 15:54Dear Richard,
We are glad we could assist.
The MetroFibre Team
We are glad we could assist.
The MetroFibre Team
MetroFibre Networx's reply25 Jan 2021, 15:54
Official
Dear Richard,
We are glad we could assist.
The MetroFibre Team
We are glad we could assist.
The MetroFibre Team