1 reviews | Active since Nov 2023
Metrofibre Support Service
So..I joined Metrofibre to supply me with internet connectivity in September. They took 2 weeks to come and activate my line..cool Then in October the line was super good, no issues at all until around 23rd October when suddenly it stopped working. Since that day until now 07 November, I have been calling and emailing them trying to get technicians to come fix this problem..All I get is "This matter has been escalated" and "Our technicians will give you a call to schedule an appointment". First time they called I missed the call I was in the bank. I am greatly disappointed with these guys, I don't ever complain about anything but this is really upsetting as I need this connectivity for my remote work from home. I pay alot of money for this service. In closing...Metrofibre if you reading this- FOR F*** SAKES JUST DO YOU G**D** JOB THAT WE PAY YOU FOR!!!!PLEASE!!! I'm literally about to lose my job coz of your incompetence! Just do the right thing and no one will complain and tarnish the name you've built! J**** C*****😩
We deeply regret the inconvenience you've experienced due to the interruption in your internet service, and we sincerely apologize for the challenges you've faced. We understand the importance of a reliable connection, especially for remote work, and we have prioritized the matter for urgent resolution.
Here's an update on the actions we are taking to address your concerns:
Connectivity Issue: We acknowledge the disruption in your service, and we share your frustration. We have engaged our maintenance team to swiftly investigate and resolve the issue affecting your connectivity.
Technician Appointment: Our priority is to ensure that a technician is scheduled to visit your location promptly to rectify the problem. We understand the urgency of this matter and are committed to restoring your service as soon as possible.
Customer Support: We understand your concerns and disappointment with the service you've received. Our aim is to provide you with a seamless and reliable internet connection. We are committed to improving the communication and service delivery aspects of our support.
We genuinely appreciate your patience and understanding during this challenging time. We want to assure you that we are dedicated to resolving your connectivity issue promptly to ensure your remote work is not impacted.
If you have any further questions or require additional assistance, please do not hesitate to contact us. Your satisfaction is of utmost importance to us, and we are committed to making this right.
Thank you for allowing us the opportunity to address your concerns, and we look forward to providing you with the high-quality service you deserve.
Best Wishes
Marilize
We deeply regret the inconvenience you've experienced due to the interruption in your internet service, and we sincerely apologize for the challenges you've faced. We understand the importance of a reliable connection, especially for remote work, and we have prioritized the matter for urgent resolution.
Here's an update on the actions we are taking to address your concerns:
Connectivity Issue: We acknowledge the disruption in your service, and we share your frustration. We have engaged our maintenance team to swiftly investigate and resolve the issue affecting your connectivity.
Technician Appointment: Our priority is to ensure that a technician is scheduled to visit your location promptly to rectify the problem. We understand the urgency of this matter and are committed to restoring your service as soon as possible.
Customer Support: We understand your concerns and disappointment with the service you've received. Our aim is to provide you with a seamless and reliable internet connection. We are committed to improving the communication and service delivery aspects of our support.
We genuinely appreciate your patience and understanding during this challenging time. We want to assure you that we are dedicated to resolving your connectivity issue promptly to ensure your remote work is not impacted.
If you have any further questions or require additional assistance, please do not hesitate to contact us. Your satisfaction is of utmost importance to us, and we are committed to making this right.
Thank you for allowing us the opportunity to address your concerns, and we look forward to providing you with the high-quality service you deserve.
Best Wishes
Marilize