NS
Ndima S
1 reviews | Active since Jan 2026
02 Feb 2026, 12:49
Metrofibre sucks
This is the very first month I'm using MetroFibre Networx and the internet has been down in Gqeberha for the whole day. Everytime I call in to inquire what's going on, their customer care agents forward me to some bot. How have your technicians been "working on it" since 6 am with no results? I have work training at 4pm this afternoon and I have no internet access. Absolute trash service. I'll be terminating my contract next month. This is unacceptable. Dont ever use MetroFibre Networx if you need a Fibre connection. Lesson learned.
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Replies (2)
MetroFibre Networx's replyOfficial
02 Feb 2026, 13:58Dear Ndima
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced.
Please be advised that we have investigated the issue on your line and can confirm that the link is currently up and operational from the MetroFibre side. Our network is testing within specification.
As your service is managed via your Internet Service Provider (ISP), we kindly request that you contact your ISP directly for further assistance with troubleshooting.
Should your ISP require any further confirmation from MetroFibre, they are welcome to engage with us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced.
Please be advised that we have investigated the issue on your line and can confirm that the link is currently up and operational from the MetroFibre side. Our network is testing within specification.
As your service is managed via your Internet Service Provider (ISP), we kindly request that you contact your ISP directly for further assistance with troubleshooting.
Should your ISP require any further confirmation from MetroFibre, they are welcome to engage with us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Feb 2026, 13:58
Official
Dear Ndima
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced.
Please be advised that we have investigated the issue on your line and can confirm that the link is currently up and operational from the MetroFibre side. Our network is testing within specification.
As your service is managed via your Internet Service Provider (ISP), we kindly request that you contact your ISP directly for further assistance with troubleshooting.
Should your ISP require any further confirmation from MetroFibre, they are welcome to engage with us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced.
Please be advised that we have investigated the issue on your line and can confirm that the link is currently up and operational from the MetroFibre side. Our network is testing within specification.
As your service is managed via your Internet Service Provider (ISP), we kindly request that you contact your ISP directly for further assistance with troubleshooting.
Should your ISP require any further confirmation from MetroFibre, they are welcome to engage with us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NS
Ndima S's updateReviewer Update
02 Feb 2026, 14:48I am on the phone with my ISP right now and they say that MetroFibre is still experiencing an outage
So what exactly is going on? Either you are lying to me or Vodacom is. This is shameful service.
So what exactly is going on? Either you are lying to me or Vodacom is. This is shameful service.
NS
Ndima S's update02 Feb 2026, 14:48
Reviewer Update
I am on the phone with my ISP right now and they say that MetroFibre is still experiencing an outage
So what exactly is going on? Either you are lying to me or Vodacom is. This is shameful service.
So what exactly is going on? Either you are lying to me or Vodacom is. This is shameful service.