MetroFibre Sucks

Dear Metro Fibre, (or those that will actually read this mail and respond positively)

Thanks for the feedback on the line speed. It looks correct as it shows the same results as when I did the tests. I have no problems with the line speed on the ONT, and please don’t ask me again to do the tests, it was done several times.

Unfortunately, this just proves your lack in communication between the different departments as well as the lack of keeping a centralised history or record per Customer, otherwise you would have known about the root cause of my problem.

The issue I have is with the limitations the Nokia Router places on my WiFi network. Below you see that I have several devices, and some doesn’t even show on your list because I have not activated it since I will be getting a New ISP from 1 February. That is the reason I am on the biggest package, 1000mbs down and 500mbs upload. But I still have devices that freeze and buffer.

My biggest disappointment in your company is that you are inflexible to assist any customer to get a proper service, i.e. your refusal to allow me to change or upgrade my router to a bigger or better one, even at my own cost. Secondly, you will not allow me to terminate my service immediately and release the line early, especially after explaining this to you. I am willing to pay for the cancellation period without getting the service if the line is released immediately. You win and I win, but now you hold my ransom and leave me choking on exactly the reason I am cancelling the service with you. Tsek People! I will still be with you till the end of January, but I must struggle through with the low speeds on my devices, Mother Buffer!!!! “Dear Valued Customer” That is a lie, you do not Value me. Look at the Rigid and Highlighted communication with set dates to terminate but collection period is open for a month! “We value all of our customers and sincerely hope that we can provide you with services again in the future.” Do you really believe this is true? Do you think we must believe you?

But you are firm in your communication and do not listen to your Customer requirements.

This is the feedback I will give to all Relatives and Friends as well as on Hallo Peter and social media.