JS
Janetta S
1 reviews | Active since May 2013
06 Nov 2023, 10:42
Metrofibre: Stay away as far as possible!
Please stay away from this company! They are incapable to sort out my account. Customer service is pathetic. Call service personnel are rude and not well informed about the issue at hand. It takes forever to be transferred to the correct department, and then the are not capable to sort out my account problems. They overcharged me with a huge amount!!
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MetroFibre Networx's replyOfficial
07 Nov 2023, 16:42Dear Janetta
I would like to express our sincere apologies for the difficulties you've encountered with your account, as well as the quality of customer service you have experienced. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly.
I want to provide you with an update on the actions we are taking to resolve your account issue:
Customer Service: We deeply regret that you have found our customer service to be unsatisfactory. We are committed to providing the highest level of service to our customers, and your feedback highlights areas where we need improvement.
Call Service: We apologize for the lack of efficiency and knowledge you encountered when speaking with our call service personnel. This matter will be addressed with our team to ensure better handling of customer inquiries.
Account Overcharge: We take your claim of overcharging seriously. Our finance team is currently investigating the matter urgently to identify and rectify any discrepancies in your account.
Please rest assured that we are dedicated to resolving your account problems and improving the overall customer experience. We understand your frustration, and we want to assure you that your concerns are a top priority for us.
Once we have resolved the account issue and made the necessary improvements, we hope to regain your trust and provide you with the quality of service you deserve.
Thank you for sharing your concerns with us.
Kind Regards
Marilize
I would like to express our sincere apologies for the difficulties you've encountered with your account, as well as the quality of customer service you have experienced. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly.
I want to provide you with an update on the actions we are taking to resolve your account issue:
Customer Service: We deeply regret that you have found our customer service to be unsatisfactory. We are committed to providing the highest level of service to our customers, and your feedback highlights areas where we need improvement.
Call Service: We apologize for the lack of efficiency and knowledge you encountered when speaking with our call service personnel. This matter will be addressed with our team to ensure better handling of customer inquiries.
Account Overcharge: We take your claim of overcharging seriously. Our finance team is currently investigating the matter urgently to identify and rectify any discrepancies in your account.
Please rest assured that we are dedicated to resolving your account problems and improving the overall customer experience. We understand your frustration, and we want to assure you that your concerns are a top priority for us.
Once we have resolved the account issue and made the necessary improvements, we hope to regain your trust and provide you with the quality of service you deserve.
Thank you for sharing your concerns with us.
Kind Regards
Marilize
MetroFibre Networx's reply07 Nov 2023, 16:42
Official
Dear Janetta
I would like to express our sincere apologies for the difficulties you've encountered with your account, as well as the quality of customer service you have experienced. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly.
I want to provide you with an update on the actions we are taking to resolve your account issue:
Customer Service: We deeply regret that you have found our customer service to be unsatisfactory. We are committed to providing the highest level of service to our customers, and your feedback highlights areas where we need improvement.
Call Service: We apologize for the lack of efficiency and knowledge you encountered when speaking with our call service personnel. This matter will be addressed with our team to ensure better handling of customer inquiries.
Account Overcharge: We take your claim of overcharging seriously. Our finance team is currently investigating the matter urgently to identify and rectify any discrepancies in your account.
Please rest assured that we are dedicated to resolving your account problems and improving the overall customer experience. We understand your frustration, and we want to assure you that your concerns are a top priority for us.
Once we have resolved the account issue and made the necessary improvements, we hope to regain your trust and provide you with the quality of service you deserve.
Thank you for sharing your concerns with us.
Kind Regards
Marilize
I would like to express our sincere apologies for the difficulties you've encountered with your account, as well as the quality of customer service you have experienced. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly.
I want to provide you with an update on the actions we are taking to resolve your account issue:
Customer Service: We deeply regret that you have found our customer service to be unsatisfactory. We are committed to providing the highest level of service to our customers, and your feedback highlights areas where we need improvement.
Call Service: We apologize for the lack of efficiency and knowledge you encountered when speaking with our call service personnel. This matter will be addressed with our team to ensure better handling of customer inquiries.
Account Overcharge: We take your claim of overcharging seriously. Our finance team is currently investigating the matter urgently to identify and rectify any discrepancies in your account.
Please rest assured that we are dedicated to resolving your account problems and improving the overall customer experience. We understand your frustration, and we want to assure you that your concerns are a top priority for us.
Once we have resolved the account issue and made the necessary improvements, we hope to regain your trust and provide you with the quality of service you deserve.
Thank you for sharing your concerns with us.
Kind Regards
Marilize