RB
Ruvann B
1 reviews | Active since Jun 2021
11 Jun 2021, 09:31
Metrofibre simply MIA...
On Monday 7 June our fibre was installed but the crew didn't have the ONT with them. They said they'll come back the next day (8 June) to bring the ONT but now it's Friday and we haven't been able to get hold of anyone for any answers as to WHEN or IF there are any plans to bring us the ONT.
The ISP already delivered the router but where is Metrofibre with the ONT???
Phoning the customer service was also a dead end...
HOW CAN WE GET THE ONT???
Helpful (0)
Replies (4)0
Replies (4)RB
Ruvann B's updateReviewer Update
11 Jun 2021, 10:51Hi
I sent the details in a private reply as Hellopeter filtered out the address mentioned in your public reply.
I sent the details in a private reply as Hellopeter filtered out the address mentioned in your public reply.
RB
Ruvann B's update11 Jun 2021, 10:51
Reviewer Update
Hi
I sent the details in a private reply as Hellopeter filtered out the address mentioned in your public reply.
I sent the details in a private reply as Hellopeter filtered out the address mentioned in your public reply.
MetroFibre Networx's replyOfficial
11 Jun 2021, 10:58Good day Ruvann / Gilda,
Thank you for your feedback. I have escalated this to the maintenance department. I have urged them to sort this out with high priority.
Thank you,
The MetroFibre Team
Thank you for your feedback. I have escalated this to the maintenance department. I have urged them to sort this out with high priority.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply11 Jun 2021, 10:58
Official
Good day Ruvann / Gilda,
Thank you for your feedback. I have escalated this to the maintenance department. I have urged them to sort this out with high priority.
Thank you,
The MetroFibre Team
Thank you for your feedback. I have escalated this to the maintenance department. I have urged them to sort this out with high priority.
Thank you,
The MetroFibre Team
RB
Ruvann B's updateReviewer Update
11 Jun 2021, 11:02Thank you very much! It's very much appreciated!
Kind regards
Kind regards
RB
Ruvann B's update11 Jun 2021, 11:02
Reviewer Update
Thank you very much! It's very much appreciated!
Kind regards
Kind regards
MetroFibre Networx's replyOfficial
04 Nov 2021, 14:02Good day,
We trust you are well.
You are most welcome
Kind Regards
MetroFibre
We trust you are well.
You are most welcome
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Nov 2021, 14:02
Official
Good day,
We trust you are well.
You are most welcome
Kind Regards
MetroFibre
We trust you are well.
You are most welcome
Kind Regards
MetroFibre