MetroFibre should be cancelled from operating

I don't know what to say rather than this company should just be closed. Doesn't deserve to be rendering any service. I've never ever, I mean I've never experience such a poor service and I don't think I would experience such poor service in any other company. I get the feeling that it being operated by family as they all operate the same from Service desk to their technical department, they just don't give a damn about their customers.

Something should be done with companies like this really. Can their Fibre infrastructures be given to other serious Fibre Service Providers. My line has been down for almost 5 days, you call them and you can feel they don't really care how many times you called, they tell you the same thing every time you call them. At some point they just drop a phone while talking. I tell them where the issue is and ask them to send their internal technicians but they don't, they send contractors knowing very well that their contractors they can go up to a certain level and they won't be able to resolve their infrastructure issues. They have been sending me one contractor technician and the guy tells me the same old story that I know, he told me he doesn't know why they sent him because for the past tickets I logged are updated with the same update "MetroFibre Tech needs to attend"

This company is just a **** shame because comes month end they will debit your account with a full amount. Since I had their Fibre line don't remember using it smoothly for more than a week.

MetroFibre needs to sort their infrastructure and credit their customers as this is costing us a lot.