PB
Pieter B
1 reviews | Active since Nov 2009
19 May 2023, 08:00
Metrofibre - service worse than Telkom
I submitted a review for Webafrica that submitted faults, Metrofibre just closed it without solutions. I logged a case with Webafrica, which sent it through to Metrofibre, They sent a person home, tested the line which is perfect, and replaced the ONT. I tested as Metrofibre explained. No difference, the same results. My reference number is 292202. They sent an email on the 17th of May and never heard from them again. Not even WebAfrica is up for the job to take them on. Pathetic service including Webafrica in not chasing up on the problem.
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Replies (2)
MetroFibre Networx's replyOfficial
19 May 2023, 08:31Good day Pieter.
Our apologies that you have not received the service you deserve. Please allow our team to investigate and follow up with the relevant departments from both MetroFibre and Webafrica. One of our agents will get in contact with you.
Kind regards
Sunet.
Our apologies that you have not received the service you deserve. Please allow our team to investigate and follow up with the relevant departments from both MetroFibre and Webafrica. One of our agents will get in contact with you.
Kind regards
Sunet.
MetroFibre Networx's reply19 May 2023, 08:31
Official
Good day Pieter.
Our apologies that you have not received the service you deserve. Please allow our team to investigate and follow up with the relevant departments from both MetroFibre and Webafrica. One of our agents will get in contact with you.
Kind regards
Sunet.
Our apologies that you have not received the service you deserve. Please allow our team to investigate and follow up with the relevant departments from both MetroFibre and Webafrica. One of our agents will get in contact with you.
Kind regards
Sunet.
PB
Pieter B's updateReviewer Update
19 May 2023, 08:35Hi Sunet, this has been going on since the 2nd of May. And the worst of all is, nobody except the 3rd party company that does the install of the fibre lines and installation of the ONT followed up. Not one person from Metrofibre nor WebAfrica gave me a call. I submitted here on HelloPeter regarding the bad service of WebAfrica, and they do not even respond there. All I get is the reference that has been escalated to the NOC, today is the 5th time and nothing is happening. I am waiting for feedback from Metrofibre regarding the solution to this problem. Kind regards. Pieter
PB
Pieter B's update19 May 2023, 08:35
Reviewer Update
Hi Sunet, this has been going on since the 2nd of May. And the worst of all is, nobody except the 3rd party company that does the install of the fibre lines and installation of the ONT followed up. Not one person from Metrofibre nor WebAfrica gave me a call. I submitted here on HelloPeter regarding the bad service of WebAfrica, and they do not even respond there. All I get is the reference that has been escalated to the NOC, today is the 5th time and nothing is happening. I am waiting for feedback from Metrofibre regarding the solution to this problem. Kind regards. Pieter