MetroFibre Service sucks

I have been having connectivity issues daily for months. A technician was sentd on 21 January and a fault with cable was advised as being the problem. I continued to have daily disruptions in connection randomly where service light and broadband lights will fluctuate or go off or go red. Then I was told to switch off route and switch on again to resolve issue and also to switch off router, wait 10min then switch on again. I have followed all troubleshooting methods to sef resolve but have also reported via MetroFibre whatsapp many times. There were days I didn't report out of frustration and self resolved isonf troubleshooting methods. A technician was sent out either on 6th or 7th March 2024 and checked and advised me that I have an old router and that could be the issue and says the router should be changed to the newer model which he will report back and request be done. Nothing happened from MetroFibre side since. On the 07/03/2024 my fibre connection went down again whichbi reported at 10h47 and advised fibre was working after technician came out the previous day until the morning of 07/03/2024 when broadband and service light went off/red. Problem recurred and I reported on 08/03/2024, 12/03/2024, 25/03/2024, 28/03/2024 (reported at 14h31 that I was connected without internet and got no response so sent a second message at 15h56). I only got a reply on 29/03/2024 at 14h33 to say a ticket has been logged, thats 24hrs later! Issue was resolved but then recurred again on 30/03/2024. Connectivity issues continued amd I reported on 02/04/2024, 06/04/2024, 12/04/2024, 13/04/2024, 23/04/2024, 24/04/2024 (was given ***), 29/04/2024....I was away from home from 15/04/2024 to 20/04/2024 so did not report any issues.

Been very ill from beginning May 2024 but did report connectivity issues on 12/05/2024 and 13/05/2024 @ 19h04. I got response on 14/05/2024 @09h32 asking if I have been assisted. I rep**** that I got no response or assistance and that fibre is working but has been unstable the entire day before.

I reported fault again on 19/05/2024. On 20/05/2024 reported fault at 09h55 and got *** at 10h36. I swnt last message at 13h59 and fibre was restored after I was advised at 14h09 to reboot router. I reported fibre issue again on 24/05/2024, 28/05/2024. I was hospitalized until 14/06/2024 so could not report if there was a problem

Been having issues today since around 11h00 until now. All I had been asked was to conduct a speed test using Lan cable on PC. I explained that I don't have a PC but still being asked to do speed test on a PC. service is very bad and issue still not resolved