AP
Andries P
1 reviews | Active since Feb 2021
21 Jun 2025, 13:46
Metrofibre service is useless
Very bad service form them not even signed up yet and there service is bad 😕 already busy canceling the deal we where told Friday 20 June 2025 installation will be done then they we had to phone and ask where are they they we where told no saterday morning 9 0 clock and still no one has come phone again we where told we phone and reschedule to Monday. So but you service is very bad phone afrihost to find out what's going on they try to get hold of metrofibre nothing there was a ticket logged and still nothing.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
21 Jun 2025, 16:40Dear Andries
Thank you for your feedback.
We’ve followed up on your installation query and can confirm that an appointment has now been scheduled for Monday. Our team is aligned to ensure the installation goes ahead as planned.
We understand the inconvenience that any delay can cause and want to assure you that we're working to have your service up and running as soon as possible. Should you require any further updates, please feel free to reach out directly, and we’ll be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback.
We’ve followed up on your installation query and can confirm that an appointment has now been scheduled for Monday. Our team is aligned to ensure the installation goes ahead as planned.
We understand the inconvenience that any delay can cause and want to assure you that we're working to have your service up and running as soon as possible. Should you require any further updates, please feel free to reach out directly, and we’ll be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply21 Jun 2025, 16:40
Official
Dear Andries
Thank you for your feedback.
We’ve followed up on your installation query and can confirm that an appointment has now been scheduled for Monday. Our team is aligned to ensure the installation goes ahead as planned.
We understand the inconvenience that any delay can cause and want to assure you that we're working to have your service up and running as soon as possible. Should you require any further updates, please feel free to reach out directly, and we’ll be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback.
We’ve followed up on your installation query and can confirm that an appointment has now been scheduled for Monday. Our team is aligned to ensure the installation goes ahead as planned.
We understand the inconvenience that any delay can cause and want to assure you that we're working to have your service up and running as soon as possible. Should you require any further updates, please feel free to reach out directly, and we’ll be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
AP
Andries P's updateReviewer Update
21 Jun 2025, 19:00It's unacceptable that you do that to new clients your service is very bad really useless
AP
Andries P's update21 Jun 2025, 19:00
Reviewer Update
It's unacceptable that you do that to new clients your service is very bad really useless
MetroFibre Networx's replyOfficial
21 Jun 2025, 19:04Dear Andries
We understand your frustration, and you will be assisted on Monday.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand your frustration, and you will be assisted on Monday.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply21 Jun 2025, 19:04
Official
Dear Andries
We understand your frustration, and you will be assisted on Monday.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand your frustration, and you will be assisted on Monday.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations