METROFIBRE SERVICE IS THE WORST!

I ordered Fibre well before the lockdown period in South Africa was put in place. Within two weeks, Mweb and MetroFibre teams were at my residence installing all the necessary wiring. I was then told by a technical team that activation would take 24 hours.

A day goes by and I phone Mweb to confirm activation. The operator tells me that it's not 24 hours but 48 hours. So I wait another day.

I call again only to be told that MetroFibre has not confirmed the status of their installation at my residence so Mweb can't activate my Fibre until they get that.

A week goes by and I call again.

An Mweb employee tells me that activation cannot begin without a number that is found on the **inside** the white box that the MetroFibre technicians have mounted to my wall. The operator tells me to gently pull the cover towards myself to open the box. I can't get it open.

I attempt calling and keep getting put on hold. A week goes by.

I call again and this time the operator told me that the instructions I received were in fact incorrect - Mweb should never ask a client to open the white box; it is nailed shut for a reason. The number they're looking for should be on a sticker on the **outside** of the box.

Except MetroFibre did not leave a sticker on the box. There is no number. The operator informs me that they'll follow up with MetroFibre to get the number and confirmation.

A week goes by and I call again. This time the operator tells me that they still need to follow up with MetroFibre because MetroFibre still has my status set at PENDING. And Mweb can't give me a number to call MetroFibre myself.

HOW LONG exactly does it take METROFIBRE to tell Mweb, "Yes we've installed everything, go ahead and activate."

I have had enough! I'm currently in the process of contacting the Consumer Council because I really don't know what else to do at this point.