Metrofibre service is pathetic

Yet again we have fibre outage in our area. Metrofibre notified last week of maintenance scheduled as we had no fibre service for 3 days! After my fibre was restored some of my neighbors were still down for a further 24hrs and were told to wait for technician to be sent the next day. Are we going to be down for a whole week again? I called last Tuesday as soon as the fault occurred. The agent told me I will get email update but that never transpired. I tried calling over the 3 days and even requested a callback but no-one cared to respond. Metrofibre just went awol and left us completely un the dark as to what the issue was or how long it will take to resolve fault. We are having the same problem yet again. We need to be reimbursed for the entire weeks of no connection last week and we need to he given real-time updates on what the current issue is. Metrofibre also needs to provide a time frame of how long it will take to ensure everyone is connected. I work from home and need uninterrupted connection. This is costing me in data costs and travel costs to travel out to be able to work. Am I going to be reimbursed for all the additional costs and inconvenience?