Metrofibre service is pathetic

Metrofibre service gets worse by the day! We have been without fibre connection since yesterday morning when it went down at 09h00. I reported when I got home in the evening and was told they are aware and the fault is being attended to. I got an email this morning to say a ticket has been assigned and I mist wait 24-48hrs for a contractor to call me ro make arrangements to attend to fault. The timelines to resolve issues are absurd and ridiculous. Fibre is supposed to be more superior and better quality connection .....blade blah fist paste....absolute bull****! Metrofibre cannot deliver and we have been down for the 2nd time in 2 weeks. Also to note that since the last outage that lasted 3 days we have had an unstable connection and intermittent disruptions to connection. So it was broken from over 2weeks ago. The consultant has the audacity to say that Metrofibre is not responsible for me not having a connection and I should address with my ISP (which I have done). However realistically my ISP can only provide me with a fibre connection if the host who is supplying the infrastructure for a fibre connection to exist supplies them with a service that works. Added to that the last outage happened due to a major fault that was supposedly restored within 24hrs but in the process of the contractors repairing the damage they caused another fault which resulted in 'certain units being without connection'....this in the exact words of the contractor who was assigned to attend to my complaint after 3 days. The contractor restored my connection and that of my 2 immediate neighbors but refused to attend to the other residents on the same road because they each had to log an individual ticket. That is ridiculous when the fault was a major fault that initially affected all residents in the Effingham area. The subsequent fault was due to the contractor not doing the job properly. Then they failed to ensure that everyone's connection was restored and closed the job card. I can go on with the list of complaints over the past 3-4months. We should be compensated with 2months free connection for all the problems and the frequency of no service.