NK
Ndumiso K
1 reviews | Active since May 2015
09 Jun 2026, 13:45
Metrofibre service is NON EXISTANT and their BOT& WhatsApp does not work.
The service is NON EXISTANT and their BOT& WhatsApp does not work. I have since yesterday been trying to log a call via their number and NO ONE answers, their BOT is confused and WhatsApp no one responds. The fibre line has been damaged by municipal workers, as a result out fibre is down for 2 days.
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Replies (1)
MetroFibre Networx's replyOfficial
09 Jun 2026, 13:57Dear Ndumiso,
Thank you for sharing your feedback.
We note your concerns regarding the difficulty experienced when attempting to log a fault via our support channels, including the automated bot, WhatsApp service, and call centre, as well as the delay in obtaining assistance for the fibre outage affecting your area.
Your report regarding suspected damage caused by municipal work has also been noted and will be escalated for review and verification with the relevant network teams to assess the fault and restoration status in your area.
We appreciate you bringing this matter to our attention, and your feedback will be used to review the effectiveness of our current support channels and response processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We note your concerns regarding the difficulty experienced when attempting to log a fault via our support channels, including the automated bot, WhatsApp service, and call centre, as well as the delay in obtaining assistance for the fibre outage affecting your area.
Your report regarding suspected damage caused by municipal work has also been noted and will be escalated for review and verification with the relevant network teams to assess the fault and restoration status in your area.
We appreciate you bringing this matter to our attention, and your feedback will be used to review the effectiveness of our current support channels and response processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Jun 2026, 13:57
Official
Dear Ndumiso,
Thank you for sharing your feedback.
We note your concerns regarding the difficulty experienced when attempting to log a fault via our support channels, including the automated bot, WhatsApp service, and call centre, as well as the delay in obtaining assistance for the fibre outage affecting your area.
Your report regarding suspected damage caused by municipal work has also been noted and will be escalated for review and verification with the relevant network teams to assess the fault and restoration status in your area.
We appreciate you bringing this matter to our attention, and your feedback will be used to review the effectiveness of our current support channels and response processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We note your concerns regarding the difficulty experienced when attempting to log a fault via our support channels, including the automated bot, WhatsApp service, and call centre, as well as the delay in obtaining assistance for the fibre outage affecting your area.
Your report regarding suspected damage caused by municipal work has also been noted and will be escalated for review and verification with the relevant network teams to assess the fault and restoration status in your area.
We appreciate you bringing this matter to our attention, and your feedback will be used to review the effectiveness of our current support channels and response processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations