Metrofibre - Service Improvement on SLA

We placed a call yesterday afternoon re our fibre which continually drops, the lights flash intermittently - my Son utilizes this for business and in the middle of a crucial operation the fibre goes down completely. Loss of revenue.

According to the Call Centre their SLA is 2-3 days, not good enough specifically when one uses these services for an income.

We again had to place a call earlier to ask for the situation to be rectified, still the issue persists. SLA is too long, needs to be shortened in order to provide good service levels.

Unfortunately if this continues we will have investigate other options.