1 reviews | Active since Jan 2022
MetroFibre Service Deteriorating
Up until recently, I have been very happy with MetroFibre, but something has changed, and the stability of the network is no longer what it should be!
I live in a Complex with 28 units which has MetroFibre as our only Fibre supplier. However, we have started having regular connectivity issues. Since many of us are now working from home, this has a significant impact on our ability to work.
Hence, there is now a push within the complex to find a new Fibre Supplier who can provide us with a more reliable service.
The current issue started with the network dropping for a while on Sunday evening. It has now been down since Monday morning. Several people in our complex have raised Tickets through our ISP's.
No resolution time, or cause of the outage has yet been provided.
This is not good enough!
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly be advised that this is the ticket number for the outage 134335 and our contractors have been sent out to resolve the issue, we assure you that your line will be up and running soon.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly be advised that this is the ticket number for the outage 134335 and our contractors have been sent out to resolve the issue, we assure you that your line will be up and running soon.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
As mentioned above - my overall my experience with MetroFibre has been very good.
However, I believe that MetroFibre will need to manage their network SLA's more closely as it looks like the network is now under pressure.
As mentioned above - my overall my experience with MetroFibre has been very good.
However, I believe that MetroFibre will need to manage their network SLA's more closely as it looks like the network is now under pressure.
Kindly note that we are happy to hear that your line is up and running again.
We do apologise for the negative service you have received and we are working on providing an excellent service to all our clients.
Please monitor your line then inform us when you are experiencing any difficulties.
We thank you for your patience.
Kind Regards
MetroFibre
Kindly note that we are happy to hear that your line is up and running again.
We do apologise for the negative service you have received and we are working on providing an excellent service to all our clients.
Please monitor your line then inform us when you are experiencing any difficulties.
We thank you for your patience.
Kind Regards
MetroFibre