KS
Khethokuhle S
1 reviews | Active since Apr 2024
15 Apr 2024, 12:45
Metrofibre Service
I had No internet Connection, so I raised a ticket. it has been 2 weeks after raising a ticket, more than 5 Emails sent and phone calls but still no connection, no technical feedback nor Technician sent on site nothing, every time I call they tell me issue escalated to NOC Investigations and when I ask what has been done or investigated, they just say they will get back to me. Honestly, I was happy with everything, but when it comes to customer care or service they really bad. really disappointing
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Khethokuhle S's updateReviewer Update
15 Apr 2024, 14:15it is Disappointing that I paid for full month only to have access half the month, and only when I expose how my issue was being handled, and shows that this issue could have been resolved same day of the ticket
KS
Khethokuhle S's update15 Apr 2024, 14:15
Reviewer Update
it is Disappointing that I paid for full month only to have access half the month, and only when I expose how my issue was being handled, and shows that this issue could have been resolved same day of the ticket