METROFIBRE SERVICE

Metrofibre’s units were installed by default at my complex. I’ll start by saying that I got so angry with this lot that I even took the pre installed unit out.

The service was fine then they HAD to do an upgrade because the previous lower speed service was no longer supported, that increased my monthly subscription by R330.

In October I get an email to indicate that my service will be suspended because of an unpaid invoice. I w responded to the email only to be ignored and then the following month I received the same suspension of service warning. I eventually got feedback and the so claimed unpaid invoice was for June that year. I proved to them that the invoice wasn’t unpaid, I got ignored and received the suspension threat again. I actually started writing them very rude emails but all I received was the monthly threat.

Last week Monday the service got suspended. I immediately cancelled but got no response. The only department that responds to emails there is the sales.service@metro…..

They finally sent someone to collect the router. No paperwork was signed, no indication if the unit is in good condition, nothing. The Metrofibre representative that came to collect the router drove a car that I feared was going to fall to pieces at any second. Nice company representation, NOT!

I emailed them to state that the unit has been collected. 15 minutes ago I responded to the 4th email they sent to ask when they can collect the router!

Don’t stay away from this company, RUN AWAY!