1 reviews | Active since Oct 2022
MetroFibre ripping people off
I have complaint against MetroFibre, on the 4th of March 2025 a tech came to my unit to install fibre and told me the service would active after 24 hours , after 24 hours I still had no internet. I sent a request to one of their agents informing them that I have no internet. They informed me that they would look into it. Over a week later a 2nd tech was sent to my unit to come check the device. After he checked , he said I must give it 24 hours to be active. Only on the 15th of March was my internet activated. On 27 March 2025 I called them and even sent email asking them to fix my invoice as a week before an agent who works in the finance department asked me to please log another ticket once my service was active so they could fix the invoice. Today I got an invoice and I have Being charged tripple the amount of R1489.
Thank you for bringing this matter to our attention. I understand your frustration with the delays in getting your internet activated and the issues surrounding your invoice.
After reviewing your case, I would like to inform you that we are escalating this matter to the relevant department, which will provide further assistance. Our team will investigate both the activation delays and the invoice discrepancy, and we will ensure that the necessary steps are taken to resolve this issue promptly.
We sincerely apologize for any inconvenience this has caused and appreciate your patience while we work to address your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reach out
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. I understand your frustration with the delays in getting your internet activated and the issues surrounding your invoice.
After reviewing your case, I would like to inform you that we are escalating this matter to the relevant department, which will provide further assistance. Our team will investigate both the activation delays and the invoice discrepancy, and we will ensure that the necessary steps are taken to resolve this issue promptly.
We sincerely apologize for any inconvenience this has caused and appreciate your patience while we work to address your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reach out
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations