MP
Monde P
1 reviews | Active since Oct 2022
10 Apr 2025, 06:29
MetroFibre ripping people off
After being promised that they would look into my complain and call me back with feedback on 4th April 2025, none of that was done. In fact they chose to close my internet service instead of rectifying my invoice or calling my instead . All I ask for as per my first complaint here on Hellopeter is for a rectified invoice and my internet service restored .
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MetroFibre Networx's replyOfficial
10 Apr 2025, 10:23Dear Monde
Thank you for reaching out to us and for your patience while we work on resolving your concerns.
Please be assured that your query has not been closed. We have requested our Finance Department to thoroughly investigate your account regarding the billing issue you raised. Once they have completed their review, they will be in direct contact with you to provide clarity and advise on the way forward.
We sincerely apologize for the inconvenience caused, particularly regarding your service suspension. Your concern has been escalated, and we are actively working to ensure a resolution is reached as soon as possible.
Thank you for bringing this to our attention — we are committed to resolving it and restoring your confidence in our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for your patience while we work on resolving your concerns.
Please be assured that your query has not been closed. We have requested our Finance Department to thoroughly investigate your account regarding the billing issue you raised. Once they have completed their review, they will be in direct contact with you to provide clarity and advise on the way forward.
We sincerely apologize for the inconvenience caused, particularly regarding your service suspension. Your concern has been escalated, and we are actively working to ensure a resolution is reached as soon as possible.
Thank you for bringing this to our attention — we are committed to resolving it and restoring your confidence in our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Apr 2025, 10:23
Official
Dear Monde
Thank you for reaching out to us and for your patience while we work on resolving your concerns.
Please be assured that your query has not been closed. We have requested our Finance Department to thoroughly investigate your account regarding the billing issue you raised. Once they have completed their review, they will be in direct contact with you to provide clarity and advise on the way forward.
We sincerely apologize for the inconvenience caused, particularly regarding your service suspension. Your concern has been escalated, and we are actively working to ensure a resolution is reached as soon as possible.
Thank you for bringing this to our attention — we are committed to resolving it and restoring your confidence in our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for your patience while we work on resolving your concerns.
Please be assured that your query has not been closed. We have requested our Finance Department to thoroughly investigate your account regarding the billing issue you raised. Once they have completed their review, they will be in direct contact with you to provide clarity and advise on the way forward.
We sincerely apologize for the inconvenience caused, particularly regarding your service suspension. Your concern has been escalated, and we are actively working to ensure a resolution is reached as soon as possible.
Thank you for bringing this to our attention — we are committed to resolving it and restoring your confidence in our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations