LM
Lebogang M
1 reviews | Active since May 2021
09 May 2025, 13:40
Metrofibre really sucks
Its funny how they call themselves the house of fast but they do not respond to emails or let alone assist you with service you paying for...Have been without wifi for 7days during exam period which is done online by the way
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
09 May 2025, 15:28Dear Lebogang Maubane,
Thank you for bringing this to our attention.
We completely understand how critical a stable internet connection is, especially during an important time such as exams. Your experience is certainly not reflective of the service standard we aim to provide.
Please be assured that we are escalating this matter to the relevant department for urgent attention. A representative will be in contact with you shortly to assist and resolve the issue as quickly as possible.
We appreciate your patience and will do our best to get this resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We completely understand how critical a stable internet connection is, especially during an important time such as exams. Your experience is certainly not reflective of the service standard we aim to provide.
Please be assured that we are escalating this matter to the relevant department for urgent attention. A representative will be in contact with you shortly to assist and resolve the issue as quickly as possible.
We appreciate your patience and will do our best to get this resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 May 2025, 15:28
Official
Dear Lebogang Maubane,
Thank you for bringing this to our attention.
We completely understand how critical a stable internet connection is, especially during an important time such as exams. Your experience is certainly not reflective of the service standard we aim to provide.
Please be assured that we are escalating this matter to the relevant department for urgent attention. A representative will be in contact with you shortly to assist and resolve the issue as quickly as possible.
We appreciate your patience and will do our best to get this resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We completely understand how critical a stable internet connection is, especially during an important time such as exams. Your experience is certainly not reflective of the service standard we aim to provide.
Please be assured that we are escalating this matter to the relevant department for urgent attention. A representative will be in contact with you shortly to assist and resolve the issue as quickly as possible.
We appreciate your patience and will do our best to get this resolved without further delay.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
LM
Lebogang M's updateReviewer Update
09 May 2025, 17:06Service is not what you profess with you mouth but it is how you act and treat your customers.You can be as aliquent and as professional as you may try to sound but if there is no action of your promises its all useless!!
LM
Lebogang M's update09 May 2025, 17:06
Reviewer Update
Service is not what you profess with you mouth but it is how you act and treat your customers.You can be as aliquent and as professional as you may try to sound but if there is no action of your promises its all useless!!
MetroFibre Networx's replyOfficial
09 May 2025, 18:46Dear Lebogang,
Thank you for sharing your feedback.
We understand that true service is measured by action and consistency, not just words. Please be assured that your concerns are taken seriously, and we remain committed to delivering on what has been promised.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We understand that true service is measured by action and consistency, not just words. Please be assured that your concerns are taken seriously, and we remain committed to delivering on what has been promised.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 May 2025, 18:46
Official
Dear Lebogang,
Thank you for sharing your feedback.
We understand that true service is measured by action and consistency, not just words. Please be assured that your concerns are taken seriously, and we remain committed to delivering on what has been promised.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We understand that true service is measured by action and consistency, not just words. Please be assured that your concerns are taken seriously, and we remain committed to delivering on what has been promised.
Best regards,
Marilize
MetroFibre Complaints & Escalations