Metrofibre Port Elizabeth

It has been three months logging 3 different tickets for one issue.

On the third ticket and wanting to cancel ,metrofibre decides to take some action and reprovision the ont . Also stating that the link is up and everything is fine..

Furthermore leaving a note for me to test if the issue was resolved. I explicitly explain each agent and left various notes on the ticket stating exactly that the router just reboots every few minutes.

I went further to provide the assigned agents the router logs clearly showing that the router resets and reboots automatically.

They sent out a technician 6 days later for a swapout, and the new router is doing the same rebooting as the previous one.

I left another note stating the issue is still the same . I haven't had a call since then. All they stated the it was escalated to NOC on the 2nd June. The 4th June a note was left and stating a technician was to come do another swapout , today is the 7th no technician /no call from MFN/ tomorrow will be the 8th june . I have to call your centre and explain the issue to someone again, and he said he will get back to me throughout the day but didn't.

I've been with MFN for 3 months and I can't have a stable internet connection .

Poor response time , I'm very much disappointed.

To whoever reads this ,think twice before going with MFN