HM
Hendrik M
1 reviews | Active since Dec 2012
19 Dec 2024, 14:19
Metrofibre Poor support
My fiber connection went down last week Wednesday 11-12-2024. The fault was logged to my ISP and they logged it to Metrofibre. Its been over a week now with multiple escalations by my ISP and no one has even attempted to contact me from Metrofibre. Extremely POOR service from Metrofibre. Seriously considering cancelling my connection and moving to OpenServe.
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Replies (4)HM
Hendrik M's updateReviewer Update
20 Dec 2024, 08:43Again empty promises, no contractor got in touch with me yesterday. Going on 7 working days now without even being contacted.
HM
Hendrik M's update20 Dec 2024, 08:43
Reviewer Update
Again empty promises, no contractor got in touch with me yesterday. Going on 7 working days now without even being contacted.
MetroFibre Networx's replyOfficial
20 Dec 2024, 08:57Dear Hendrik,
We have escalated your concerns to our maintenance management team to ensure they are addressed and resolved promptly. Rest assured, we will continue to monitor your fault ticket closely to ensure it receives the necessary attention.
Thank you for your patience as we work to resolve this matter.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
We have escalated your concerns to our maintenance management team to ensure they are addressed and resolved promptly. Rest assured, we will continue to monitor your fault ticket closely to ensure it receives the necessary attention.
Thank you for your patience as we work to resolve this matter.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Dec 2024, 08:57
Official
Dear Hendrik,
We have escalated your concerns to our maintenance management team to ensure they are addressed and resolved promptly. Rest assured, we will continue to monitor your fault ticket closely to ensure it receives the necessary attention.
Thank you for your patience as we work to resolve this matter.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
We have escalated your concerns to our maintenance management team to ensure they are addressed and resolved promptly. Rest assured, we will continue to monitor your fault ticket closely to ensure it receives the necessary attention.
Thank you for your patience as we work to resolve this matter.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
HM
Hendrik M's updateReviewer Update
20 Dec 2024, 11:53Hi Marilize with all due respect my patience has run out. This matter has been escalated multiple times with zero joy. It has now been 3 hours since your escalation and no one has bothered to get in contact with me. Can you please ask your service delivery manager to contact me because Metrofibre is operating well out of SLA at the moment.
HM
Hendrik M's update20 Dec 2024, 11:53
Reviewer Update
Hi Marilize with all due respect my patience has run out. This matter has been escalated multiple times with zero joy. It has now been 3 hours since your escalation and no one has bothered to get in contact with me. Can you please ask your service delivery manager to contact me because Metrofibre is operating well out of SLA at the moment.
MetroFibre Networx's replyOfficial
20 Dec 2024, 17:11Dear Hendrik
Thank you for your patience and understanding while we worked to resolve the issue with your service. We sincerely apologise for the delay in providing assistance and any inconvenience this may have caused.
We were advised by the technician that your link is now up and functioning as expected.
Should you experience any further issues or require additional assistance, please don't hesitate to contact us. We truly value your support and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience and understanding while we worked to resolve the issue with your service. We sincerely apologise for the delay in providing assistance and any inconvenience this may have caused.
We were advised by the technician that your link is now up and functioning as expected.
Should you experience any further issues or require additional assistance, please don't hesitate to contact us. We truly value your support and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Dec 2024, 17:11
Official
Dear Hendrik
Thank you for your patience and understanding while we worked to resolve the issue with your service. We sincerely apologise for the delay in providing assistance and any inconvenience this may have caused.
We were advised by the technician that your link is now up and functioning as expected.
Should you experience any further issues or require additional assistance, please don't hesitate to contact us. We truly value your support and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience and understanding while we worked to resolve the issue with your service. We sincerely apologise for the delay in providing assistance and any inconvenience this may have caused.
We were advised by the technician that your link is now up and functioning as expected.
Should you experience any further issues or require additional assistance, please don't hesitate to contact us. We truly value your support and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations