RS
Renesh S
1 reviews | Active since Jul 2019
13 Jan 2022, 15:41
MetroFibre Poor service
All the other fibre service providers are live in my area with the exception of Metrofibre. I am shocked that such a big company cannot plan their infrastructure however are first to offer the service but cannot deliver.
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
13 Jan 2022, 16:05Good day Renesh
We take note of your complaint.
One of our Agents will be in contact with you shortly to assist.
Kind regards
MetroFibre
We take note of your complaint.
One of our Agents will be in contact with you shortly to assist.
Kind regards
MetroFibre
MetroFibre Networx's reply13 Jan 2022, 16:05
Official
Good day Renesh
We take note of your complaint.
One of our Agents will be in contact with you shortly to assist.
Kind regards
MetroFibre
We take note of your complaint.
One of our Agents will be in contact with you shortly to assist.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
13 Jan 2022, 16:46Good day Renesh
Thank you for taking my call.
As discussed on the phone, I will be calling you again to follow up.
Thank you for your patience
Kind regards
MetroFibre
Thank you for taking my call.
As discussed on the phone, I will be calling you again to follow up.
Thank you for your patience
Kind regards
MetroFibre
MetroFibre Networx's reply13 Jan 2022, 16:46
Official
Good day Renesh
Thank you for taking my call.
As discussed on the phone, I will be calling you again to follow up.
Thank you for your patience
Kind regards
MetroFibre
Thank you for taking my call.
As discussed on the phone, I will be calling you again to follow up.
Thank you for your patience
Kind regards
MetroFibre
RS
Renesh S's updateReviewer Update
18 Jan 2022, 08:01Good day
I was promised an update on Yesterday however none was received.
I was promised an update on Yesterday however none was received.
RS
Renesh S's update18 Jan 2022, 08:01
Reviewer Update
Good day
I was promised an update on Yesterday however none was received.
I was promised an update on Yesterday however none was received.
MetroFibre Networx's replyOfficial
19 Jan 2022, 11:30Good day Renesh,
thank you for taking my call,
We apologise for the inconvenience caused.
As discussed on the phone the go live date will be in Middle of February.
Kind regards
MetroFibre
MetroFibre Networx's reply19 Jan 2022, 11:30
Official
Good day Renesh,
thank you for taking my call,
We apologise for the inconvenience caused.
As discussed on the phone the go live date will be in Middle of February.
Kind regards
MetroFibre
RS
Renesh S's updateReviewer Update
03 Feb 2022, 17:09Good day
Can the ONT not be installed in the interim while I am awaiting for the are to go live mid February. Just in terms of planning and activation it would speed up the process and reduce my inconvenience time.
Can the ONT not be installed in the interim while I am awaiting for the are to go live mid February. Just in terms of planning and activation it would speed up the process and reduce my inconvenience time.
RS
Renesh S's update03 Feb 2022, 17:09
Reviewer Update
Good day
Can the ONT not be installed in the interim while I am awaiting for the are to go live mid February. Just in terms of planning and activation it would speed up the process and reduce my inconvenience time.
Can the ONT not be installed in the interim while I am awaiting for the are to go live mid February. Just in terms of planning and activation it would speed up the process and reduce my inconvenience time.
MetroFibre Networx's replyOfficial
11 Feb 2022, 09:29Dear Renesh,
We regret to inform you that the ONT installation can only be scheduled once the area is live.
We sincerely apologise for the inconvenience that this has caused you.
Kind Regards
MetroFibre
We regret to inform you that the ONT installation can only be scheduled once the area is live.
We sincerely apologise for the inconvenience that this has caused you.
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Feb 2022, 09:29
Official
Dear Renesh,
We regret to inform you that the ONT installation can only be scheduled once the area is live.
We sincerely apologise for the inconvenience that this has caused you.
Kind Regards
MetroFibre
We regret to inform you that the ONT installation can only be scheduled once the area is live.
We sincerely apologise for the inconvenience that this has caused you.
Kind Regards
MetroFibre
RS
Renesh S's updateReviewer Update
15 Feb 2022, 07:49Good day
Any update on go live date as promised above.
Any update on go live date as promised above.
RS
Renesh S's update15 Feb 2022, 07:49
Reviewer Update
Good day
Any update on go live date as promised above.
Any update on go live date as promised above.
RS
Renesh S's updateReviewer Update
21 Feb 2022, 15:22My area is live. I called MetroFibre early this morning and been advised I will received a call back to schedule an appointment. Despite the 4 follow up calls I made, there has not been a single call back from MetroFibre with any feedback.
Absolutely the worst service ever. I will definitely not recommend.
Absolutely the worst service ever. I will definitely not recommend.
RS
Renesh S's update21 Feb 2022, 15:22
Reviewer Update
My area is live. I called MetroFibre early this morning and been advised I will received a call back to schedule an appointment. Despite the 4 follow up calls I made, there has not been a single call back from MetroFibre with any feedback.
Absolutely the worst service ever. I will definitely not recommend.
Absolutely the worst service ever. I will definitely not recommend.