BD
Bianca D
1 reviews | Active since Mar 2023
06 Jan 2026, 09:06
Metrofibre Poor service
I moved to a new complex in Gqeberha with metrofibre on 20 Dec and app**** on the 22nd Dec and was sent a message for installaton by 26 Dec, I am still waiting. The service has been terrible with a call center that has automated voice offering to assist. I was alos told that they have skeleton staff and that the contractor will be in contact I AM STILL WAITING. I have not watched TV with the kids over holidays, schools are opening, my money is waisted on data on 3 phones and laptops. and this morning I receive a message saying that my metrofibre package is going expire in the next 3 days. What the hell!
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
06 Jan 2026, 15:13Dear Bianca
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and the frustration this has caused.
We would like to advise that the installer attempted to contact you earlier today, however the call was unfortunately unsuccessful. We have since requested the installer to contact you again to arrange a suitable installation appointment as a matter of urgency.
Should you have an alternative contact number, please share it with us so we can ensure successful communication and avoid any further delays.
We fully understand the inconvenience this situation has caused. Please be assured that we will continue to follow up closely with the installer and relevant teams until the installation is completed and the matter is resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and the frustration this has caused.
We would like to advise that the installer attempted to contact you earlier today, however the call was unfortunately unsuccessful. We have since requested the installer to contact you again to arrange a suitable installation appointment as a matter of urgency.
Should you have an alternative contact number, please share it with us so we can ensure successful communication and avoid any further delays.
We fully understand the inconvenience this situation has caused. Please be assured that we will continue to follow up closely with the installer and relevant teams until the installation is completed and the matter is resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2026, 15:13
Official
Dear Bianca
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and the frustration this has caused.
We would like to advise that the installer attempted to contact you earlier today, however the call was unfortunately unsuccessful. We have since requested the installer to contact you again to arrange a suitable installation appointment as a matter of urgency.
Should you have an alternative contact number, please share it with us so we can ensure successful communication and avoid any further delays.
We fully understand the inconvenience this situation has caused. Please be assured that we will continue to follow up closely with the installer and relevant teams until the installation is completed and the matter is resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the delay and the frustration this has caused.
We would like to advise that the installer attempted to contact you earlier today, however the call was unfortunately unsuccessful. We have since requested the installer to contact you again to arrange a suitable installation appointment as a matter of urgency.
Should you have an alternative contact number, please share it with us so we can ensure successful communication and avoid any further delays.
We fully understand the inconvenience this situation has caused. Please be assured that we will continue to follow up closely with the installer and relevant teams until the installation is completed and the matter is resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations