SA
Shane A
1 reviews | Active since Sept 2013
10 Feb 2023, 12:47
Metrofibre Poor Installation communication
When applying for a new line it is impossible to get an answer on when anytging will be done.
Firstly I was told it would take 3 days, then when phoning to find out more on this I am then told 3-10 days that was when their phone lines never cut out. Then when investigating further I am told processing an application takes 24-48 hours and installation can take 10-15 days with no real answer as to when this will be done.
Why is it so hard to get a scheduled date and eta on installation?!
Helpful (0)
Replies (36)0
Replies (36)
MetroFibre Networx's replyOfficial
10 Feb 2023, 14:05Good day, Shane,
Thank you for taking the time to rate our service.
We will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
Thank you for taking the time to rate our service.
We will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply10 Feb 2023, 14:05
Official
Good day, Shane,
Thank you for taking the time to rate our service.
We will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
Thank you for taking the time to rate our service.
We will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
SA
Shane A's updateReviewer Update
10 Feb 2023, 16:38Hi Clarissa,
Has there been any progress?
Regards
Has there been any progress?
Regards
SA
Shane A's update10 Feb 2023, 16:38
Reviewer Update
Hi Clarissa,
Has there been any progress?
Regards
Has there been any progress?
Regards
MetroFibre Networx's replyOfficial
10 Feb 2023, 17:14Shane, as per our telephonic discussion, I will provide you with feedback by latest Monday's close of business.
Kind Regards
Clarisa
Metrofibre
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply10 Feb 2023, 17:14
Official
Shane, as per our telephonic discussion, I will provide you with feedback by latest Monday's close of business.
Kind Regards
Clarisa
Metrofibre
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's replyOfficial
10 Feb 2023, 17:54Shane, as per our telephonic discussion, I will provide you with feedback by latest Monday's close of business.
Kind Regards
Clarisa
Metrofibre
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply10 Feb 2023, 17:54
Official
Shane, as per our telephonic discussion, I will provide you with feedback by latest Monday's close of business.
Kind Regards
Clarisa
Metrofibre
Kind Regards
Clarisa
Metrofibre
SA
Shane A's updateReviewer Update
13 Feb 2023, 10:16Hi Clariss,
Do you have feedback yet on when my router will be delivered and line activated?
Regards
Do you have feedback yet on when my router will be delivered and line activated?
Regards
SA
Shane A's update13 Feb 2023, 10:16
Reviewer Update
Hi Clariss,
Do you have feedback yet on when my router will be delivered and line activated?
Regards
Do you have feedback yet on when my router will be delivered and line activated?
Regards
MetroFibre Networx's replyOfficial
13 Feb 2023, 10:41Dear Shane
Kindly note that we are awaiting feedback regarding the router delivery, we will revert by COB today.
Kind Regards
MetroFibre
Shanice
Kindly note that we are awaiting feedback regarding the router delivery, we will revert by COB today.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply13 Feb 2023, 10:41
Official
Dear Shane
Kindly note that we are awaiting feedback regarding the router delivery, we will revert by COB today.
Kind Regards
MetroFibre
Shanice
Kindly note that we are awaiting feedback regarding the router delivery, we will revert by COB today.
Kind Regards
MetroFibre
Shanice
SA
Shane A's updateReviewer Update
13 Feb 2023, 16:31Hi Shanice,
I haven't received any feedback?
Regards
Shane Acutt
I haven't received any feedback?
Regards
Shane Acutt
SA
Shane A's update13 Feb 2023, 16:31
Reviewer Update
Hi Shanice,
I haven't received any feedback?
Regards
Shane Acutt
I haven't received any feedback?
Regards
Shane Acutt
MetroFibre Networx's replyOfficial
13 Feb 2023, 17:03Dear Shane
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind Regards
MetroFibre
Shanice
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply13 Feb 2023, 17:03
Official
Dear Shane
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind Regards
MetroFibre
Shanice
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
Kind Regards
MetroFibre
Shanice
SA
Shane A's updateReviewer Update
14 Feb 2023, 11:40Good Day,
When is this router supposed to come, waiting 2 days for feedback on when it will come is just stupid, what is happening now?
Regards
When is this router supposed to come, waiting 2 days for feedback on when it will come is just stupid, what is happening now?
Regards
SA
Shane A's update14 Feb 2023, 11:40
Reviewer Update
Good Day,
When is this router supposed to come, waiting 2 days for feedback on when it will come is just stupid, what is happening now?
Regards
When is this router supposed to come, waiting 2 days for feedback on when it will come is just stupid, what is happening now?
Regards
SA
Shane A's updateReviewer Update
14 Feb 2023, 17:19Guys this is absolutely ridiculous, it's now been two days with absolutely no feedback and this excuse that you are waiting on feedback about a router to be delivered, it's been two days what is happening?
Why is it so hard to get an answer on this?!
Why is it so hard to get an answer on this?!
SA
Shane A's update14 Feb 2023, 17:19
Reviewer Update
Guys this is absolutely ridiculous, it's now been two days with absolutely no feedback and this excuse that you are waiting on feedback about a router to be delivered, it's been two days what is happening?
Why is it so hard to get an answer on this?!
Why is it so hard to get an answer on this?!
SA
Shane A's updateReviewer Update
15 Feb 2023, 10:42Metrofibre have terrible service, still nothing on the router and fibre activation. Just complete silence.
The support on the website won't give me an answer and when I phone to get an answer the call drops every single time.
I had thought that Clarissa and Shanice were helping however they are ignoring the issue too.
The support on the website won't give me an answer and when I phone to get an answer the call drops every single time.
I had thought that Clarissa and Shanice were helping however they are ignoring the issue too.
SA
Shane A's update15 Feb 2023, 10:42
Reviewer Update
Metrofibre have terrible service, still nothing on the router and fibre activation. Just complete silence.
The support on the website won't give me an answer and when I phone to get an answer the call drops every single time.
I had thought that Clarissa and Shanice were helping however they are ignoring the issue too.
The support on the website won't give me an answer and when I phone to get an answer the call drops every single time.
I had thought that Clarissa and Shanice were helping however they are ignoring the issue too.
SA
Shane A's updateReviewer Update
15 Feb 2023, 10:44The site has shown nothing since 9 February which says pending appointment but no one has contacted me!
SA
Shane A's update15 Feb 2023, 10:44
Reviewer Update
The site has shown nothing since 9 February which says pending appointment but no one has contacted me!
MetroFibre Networx's replyOfficial
15 Feb 2023, 11:06Dear Shane
Your appointment has been set for 20/02/2023 at 8:00 that is the earliest appointment that I could get, a contractor will contact you before arriving at your residence.
Kind Regards
MetroFibre
Shanice
Your appointment has been set for 20/02/2023 at 8:00 that is the earliest appointment that I could get, a contractor will contact you before arriving at your residence.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply15 Feb 2023, 11:06
Official
Dear Shane
Your appointment has been set for 20/02/2023 at 8:00 that is the earliest appointment that I could get, a contractor will contact you before arriving at your residence.
Kind Regards
MetroFibre
Shanice
Your appointment has been set for 20/02/2023 at 8:00 that is the earliest appointment that I could get, a contractor will contact you before arriving at your residence.
Kind Regards
MetroFibre
Shanice
SA
Shane A's updateReviewer Update
20 Feb 2023, 09:23Good Morning,
So the engineer never contacted me and ha snot pitched for the appointment, what is the excuse now?
This is pathetic.
So the engineer never contacted me and ha snot pitched for the appointment, what is the excuse now?
This is pathetic.
SA
Shane A's update20 Feb 2023, 09:23
Reviewer Update
Good Morning,
So the engineer never contacted me and ha snot pitched for the appointment, what is the excuse now?
This is pathetic.
So the engineer never contacted me and ha snot pitched for the appointment, what is the excuse now?
This is pathetic.
SA
Shane A's updateReviewer Update
20 Feb 2023, 09:29Will someone tell me how you expect this is to be ok treatment, I have been waiting 2 weeks for installation and you people cannot even get an engineer to contact me and confirm an appointment!
What kind of service is this?!?!?!??!?!?!
What kind of service is this?!?!?!??!?!?!
SA
Shane A's update20 Feb 2023, 09:29
Reviewer Update
Will someone tell me how you expect this is to be ok treatment, I have been waiting 2 weeks for installation and you people cannot even get an engineer to contact me and confirm an appointment!
What kind of service is this?!?!?!??!?!?!
What kind of service is this?!?!?!??!?!?!
SA
Shane A's updateReviewer Update
20 Feb 2023, 11:12When is an engineer coming, I expect one to come asap now after this nonsense otherwise I will be taking my application up with the board of directors of the complex today if I do not get a resolution.
This service is pathetic.
This service is pathetic.
SA
Shane A's update20 Feb 2023, 11:12
Reviewer Update
When is an engineer coming, I expect one to come asap now after this nonsense otherwise I will be taking my application up with the board of directors of the complex today if I do not get a resolution.
This service is pathetic.
This service is pathetic.
SA
Shane A's updateReviewer Update
20 Feb 2023, 13:09To anyone reading this I would advise to never use Metrofibre as their feedback is pathetic, they do not respond to queries logged no matter what avenue you use.
Anything scheduled is just ignored and any complaints are just ignore.
I will be taking this matter further with the board or directors of the complex, based on the outcome I will be canceling my application with this useless company.
Anything scheduled is just ignored and any complaints are just ignore.
I will be taking this matter further with the board or directors of the complex, based on the outcome I will be canceling my application with this useless company.
SA
Shane A's update20 Feb 2023, 13:09
Reviewer Update
To anyone reading this I would advise to never use Metrofibre as their feedback is pathetic, they do not respond to queries logged no matter what avenue you use.
Anything scheduled is just ignored and any complaints are just ignore.
I will be taking this matter further with the board or directors of the complex, based on the outcome I will be canceling my application with this useless company.
Anything scheduled is just ignored and any complaints are just ignore.
I will be taking this matter further with the board or directors of the complex, based on the outcome I will be canceling my application with this useless company.
MetroFibre Networx's replyOfficial
20 Feb 2023, 22:45Good evening, Shane,
We sincerely apologize for the delay in this matter.
Kindly note that we have asked our Projects team for an update in this regard.
We have also escalated this matter to our management team, and we will give you a call in the morning with an update.
Kind Regards
Clarisa
Metrofibre
We sincerely apologize for the delay in this matter.
Kindly note that we have asked our Projects team for an update in this regard.
We have also escalated this matter to our management team, and we will give you a call in the morning with an update.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 22:45
Official
Good evening, Shane,
We sincerely apologize for the delay in this matter.
Kindly note that we have asked our Projects team for an update in this regard.
We have also escalated this matter to our management team, and we will give you a call in the morning with an update.
Kind Regards
Clarisa
Metrofibre
We sincerely apologize for the delay in this matter.
Kindly note that we have asked our Projects team for an update in this regard.
We have also escalated this matter to our management team, and we will give you a call in the morning with an update.
Kind Regards
Clarisa
Metrofibre
SA
Shane A's updateReviewer Update
21 Feb 2023, 09:41Good Morning,
When can I expect this call in the morning?
When will I get actual honest feedback from Metrofibre, I was **** to and told you were waiting on confirmation for an eta on a router to then find out there is a dilemma with the block being live, when will I get the truth?
Regards
Shane Acutt
When can I expect this call in the morning?
When will I get actual honest feedback from Metrofibre, I was **** to and told you were waiting on confirmation for an eta on a router to then find out there is a dilemma with the block being live, when will I get the truth?
Regards
Shane Acutt
SA
Shane A's update21 Feb 2023, 09:41
Reviewer Update
Good Morning,
When can I expect this call in the morning?
When will I get actual honest feedback from Metrofibre, I was **** to and told you were waiting on confirmation for an eta on a router to then find out there is a dilemma with the block being live, when will I get the truth?
Regards
Shane Acutt
When can I expect this call in the morning?
When will I get actual honest feedback from Metrofibre, I was **** to and told you were waiting on confirmation for an eta on a router to then find out there is a dilemma with the block being live, when will I get the truth?
Regards
Shane Acutt
SA
Shane A's updateReviewer Update
21 Feb 2023, 12:29Good Day,
It is now 12:30, where is the feedback that you promised? What is going on?
Regards
Shane Acutt
It is now 12:30, where is the feedback that you promised? What is going on?
Regards
Shane Acutt
SA
Shane A's update21 Feb 2023, 12:29
Reviewer Update
Good Day,
It is now 12:30, where is the feedback that you promised? What is going on?
Regards
Shane Acutt
It is now 12:30, where is the feedback that you promised? What is going on?
Regards
Shane Acutt
SA
Shane A's updateReviewer Update
21 Feb 2023, 14:59Good Day,
What is the update and progress on my application, I have still heard nothing from Metrofibre?!
Regards
Shane Acutt
What is the update and progress on my application, I have still heard nothing from Metrofibre?!
Regards
Shane Acutt
SA
Shane A's update21 Feb 2023, 14:59
Reviewer Update
Good Day,
What is the update and progress on my application, I have still heard nothing from Metrofibre?!
Regards
Shane Acutt
What is the update and progress on my application, I have still heard nothing from Metrofibre?!
Regards
Shane Acutt
MetroFibre Networx's replyOfficial
21 Feb 2023, 15:11Good Day Shane
Your query has now been sent through to the contractors.
We have insisted that they contact you urgently.
We do apologise for the time that this has taken and the inconvenience caused.
Kind Regards.
Siboniso
Metrofibre
Your query has now been sent through to the contractors.
We have insisted that they contact you urgently.
We do apologise for the time that this has taken and the inconvenience caused.
Kind Regards.
Siboniso
Metrofibre
MetroFibre Networx's reply21 Feb 2023, 15:11
Official
Good Day Shane
Your query has now been sent through to the contractors.
We have insisted that they contact you urgently.
We do apologise for the time that this has taken and the inconvenience caused.
Kind Regards.
Siboniso
Metrofibre
Your query has now been sent through to the contractors.
We have insisted that they contact you urgently.
We do apologise for the time that this has taken and the inconvenience caused.
Kind Regards.
Siboniso
Metrofibre
SA
Shane A's updateReviewer Update
21 Feb 2023, 15:33Good Day,
That would be great news provided I am contacted today.
Regards
Shane Acutt
That would be great news provided I am contacted today.
Regards
Shane Acutt
SA
Shane A's update21 Feb 2023, 15:33
Reviewer Update
Good Day,
That would be great news provided I am contacted today.
Regards
Shane Acutt
That would be great news provided I am contacted today.
Regards
Shane Acutt
MetroFibre Networx's replyOfficial
21 Feb 2023, 15:38Dear Shane
Thank you for your feedback, we are happy to hear that you have been contacted.
Kind Regards
MetroFibre
Shanice
Thank you for your feedback, we are happy to hear that you have been contacted.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply21 Feb 2023, 15:38
Official
Dear Shane
Thank you for your feedback, we are happy to hear that you have been contacted.
Kind Regards
MetroFibre
Shanice
Thank you for your feedback, we are happy to hear that you have been contacted.
Kind Regards
MetroFibre
Shanice
SA
Shane A's updateReviewer Update
21 Feb 2023, 16:50I have not been contacted! Damnit why is it so hard for you people to get this right, no one has phoned me, no one has emailed me, support on the site ignores me and now you tell me this nonsense?!
Fix this immediately or I am canceling my application by COB tomorrow.
Regards
Shane Acutt
Fix this immediately or I am canceling my application by COB tomorrow.
Regards
Shane Acutt
SA
Shane A's update21 Feb 2023, 16:50
Reviewer Update
I have not been contacted! Damnit why is it so hard for you people to get this right, no one has phoned me, no one has emailed me, support on the site ignores me and now you tell me this nonsense?!
Fix this immediately or I am canceling my application by COB tomorrow.
Regards
Shane Acutt
Fix this immediately or I am canceling my application by COB tomorrow.
Regards
Shane Acutt
SA
Shane A's updateReviewer Update
21 Feb 2023, 16:51Your support in your website is utterly useless and ***********, they never respond and of they do you simply get a hello and they ignore you, this is the worse customer service ever!
SA
Shane A's update21 Feb 2023, 16:51
Reviewer Update
Your support in your website is utterly useless and ***********, they never respond and of they do you simply get a hello and they ignore you, this is the worse customer service ever!
MetroFibre Networx's replyOfficial
21 Feb 2023, 17:10Good Day Shane
I have checked with the team again.
They will be contacting you.
Kind Regards,
Siboniso
Metrofibre
I have checked with the team again.
They will be contacting you.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply21 Feb 2023, 17:10
Official
Good Day Shane
I have checked with the team again.
They will be contacting you.
Kind Regards,
Siboniso
Metrofibre
I have checked with the team again.
They will be contacting you.
Kind Regards,
Siboniso
Metrofibre
SA
Shane A's updateReviewer Update
21 Feb 2023, 18:03Good Day,
When will they be contacting me?
Regards
Shane Acutt
When will they be contacting me?
Regards
Shane Acutt
SA
Shane A's update21 Feb 2023, 18:03
Reviewer Update
Good Day,
When will they be contacting me?
Regards
Shane Acutt
When will they be contacting me?
Regards
Shane Acutt
SA
Shane A's updateReviewer Update
22 Feb 2023, 11:26Good Day,
When will this contact be made? I have waited long enough, this needs to be done today.
Regards
SHane Acutt
When will this contact be made? I have waited long enough, this needs to be done today.
Regards
SHane Acutt
SA
Shane A's update22 Feb 2023, 11:26
Reviewer Update
Good Day,
When will this contact be made? I have waited long enough, this needs to be done today.
Regards
SHane Acutt
When will this contact be made? I have waited long enough, this needs to be done today.
Regards
SHane Acutt
SA
Shane A's updateReviewer Update
22 Feb 2023, 12:39Good Day,
When am I going to get an answer?!
Both tickets i have logged have 0 responses, no one is giving me anything, do you people give a damn at all about prospective clients?
Where is my feedback on my router, where is my answer?!
I need an answer today on what is going on, this nonsense where I must wait forever for an answer must stop, where is my feedback?!
Regards
Shane Acutt
When am I going to get an answer?!
Both tickets i have logged have 0 responses, no one is giving me anything, do you people give a damn at all about prospective clients?
Where is my feedback on my router, where is my answer?!
I need an answer today on what is going on, this nonsense where I must wait forever for an answer must stop, where is my feedback?!
Regards
Shane Acutt
SA
Shane A's update22 Feb 2023, 12:39
Reviewer Update
Good Day,
When am I going to get an answer?!
Both tickets i have logged have 0 responses, no one is giving me anything, do you people give a damn at all about prospective clients?
Where is my feedback on my router, where is my answer?!
I need an answer today on what is going on, this nonsense where I must wait forever for an answer must stop, where is my feedback?!
Regards
Shane Acutt
When am I going to get an answer?!
Both tickets i have logged have 0 responses, no one is giving me anything, do you people give a damn at all about prospective clients?
Where is my feedback on my router, where is my answer?!
I need an answer today on what is going on, this nonsense where I must wait forever for an answer must stop, where is my feedback?!
Regards
Shane Acutt
SA
Shane A's updateReviewer Update
22 Feb 2023, 14:29Good Day,
Your site support is utterly useless, it just gives no response. Where is my answer on what is happening here?
Regards
Shane Acutt
Your site support is utterly useless, it just gives no response. Where is my answer on what is happening here?
Regards
Shane Acutt
SA
Shane A's update22 Feb 2023, 14:29
Reviewer Update
Good Day,
Your site support is utterly useless, it just gives no response. Where is my answer on what is happening here?
Regards
Shane Acutt
Your site support is utterly useless, it just gives no response. Where is my answer on what is happening here?
Regards
Shane Acutt
SA
Shane A's updateReviewer Update
22 Feb 2023, 15:21Good Day,
As nothing at all is being done by Metrofibre I will be cancelling my application in the morning if I do not get a response today.
Regards
Shane Acutt
As nothing at all is being done by Metrofibre I will be cancelling my application in the morning if I do not get a response today.
Regards
Shane Acutt
SA
Shane A's update22 Feb 2023, 15:21
Reviewer Update
Good Day,
As nothing at all is being done by Metrofibre I will be cancelling my application in the morning if I do not get a response today.
Regards
Shane Acutt
As nothing at all is being done by Metrofibre I will be cancelling my application in the morning if I do not get a response today.
Regards
Shane Acutt
MetroFibre Networx's replyOfficial
22 Feb 2023, 17:02Dear Shane
Thank you for taking my call.
As discussed a contractor will call you before 6pm and i will follow up with you again tomorrow at 8am.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed a contractor will call you before 6pm and i will follow up with you again tomorrow at 8am.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply22 Feb 2023, 17:02
Official
Dear Shane
Thank you for taking my call.
As discussed a contractor will call you before 6pm and i will follow up with you again tomorrow at 8am.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed a contractor will call you before 6pm and i will follow up with you again tomorrow at 8am.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's replyOfficial
23 Feb 2023, 08:47Dear Shane
Thank you for taking my call.
We are happy to hear that your line is up and running, as discussed I will email you the instructions for upgrading your line.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
We are happy to hear that your line is up and running, as discussed I will email you the instructions for upgrading your line.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply23 Feb 2023, 08:47
Official
Dear Shane
Thank you for taking my call.
We are happy to hear that your line is up and running, as discussed I will email you the instructions for upgrading your line.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
We are happy to hear that your line is up and running, as discussed I will email you the instructions for upgrading your line.
Kind Regards
MetroFibre
Shanice
SA
Shane A's updateReviewer Update
23 Feb 2023, 08:51Good Morning Shanice,
Thank you sincerely for your help, thabks to you and Shaun my internet is working as of yhis morning!
Regards
Shane Acutt
Thank you sincerely for your help, thabks to you and Shaun my internet is working as of yhis morning!
Regards
Shane Acutt
SA
Shane A's update23 Feb 2023, 08:51
Reviewer Update
Good Morning Shanice,
Thank you sincerely for your help, thabks to you and Shaun my internet is working as of yhis morning!
Regards
Shane Acutt
Thank you sincerely for your help, thabks to you and Shaun my internet is working as of yhis morning!
Regards
Shane Acutt
MetroFibre Networx's replyOfficial
23 Feb 2023, 08:55Dear Shane,
You are welcome, I will pass the message along to Shaun as well.
Kind Regards
MetroFibre
Shanice
You are welcome, I will pass the message along to Shaun as well.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply23 Feb 2023, 08:55
Official
Dear Shane,
You are welcome, I will pass the message along to Shaun as well.
Kind Regards
MetroFibre
Shanice
You are welcome, I will pass the message along to Shaun as well.
Kind Regards
MetroFibre
Shanice