JJ
Jerome J
1 reviews | Active since Jul 2024
08 Jun 2026, 19:11
Metrofibre poor customer service
I don't understand metrofibres customer service, we always have a fight to get help, like there customer service is poor, you stay on a line for hours with no answer, you ask for a call back do you think they called mxm...
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Replies (1)
MetroFibre Networx's replyOfficial
08 Jun 2026, 19:27Dear Jerome,
Thank you for taking the time to share your feedback.
We have noted your concerns regarding the difficulty experienced when attempting to obtain assistance, the time spent waiting for support, and your experience with callback requests. We understand that timely communication and accessible support are important aspects of the service our customers expect.
Your comments have been recorded and will be reviewed internally as part of our ongoing efforts to improve the customer experience across our support channels.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We have noted your concerns regarding the difficulty experienced when attempting to obtain assistance, the time spent waiting for support, and your experience with callback requests. We understand that timely communication and accessible support are important aspects of the service our customers expect.
Your comments have been recorded and will be reviewed internally as part of our ongoing efforts to improve the customer experience across our support channels.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jun 2026, 19:27
Official
Dear Jerome,
Thank you for taking the time to share your feedback.
We have noted your concerns regarding the difficulty experienced when attempting to obtain assistance, the time spent waiting for support, and your experience with callback requests. We understand that timely communication and accessible support are important aspects of the service our customers expect.
Your comments have been recorded and will be reviewed internally as part of our ongoing efforts to improve the customer experience across our support channels.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We have noted your concerns regarding the difficulty experienced when attempting to obtain assistance, the time spent waiting for support, and your experience with callback requests. We understand that timely communication and accessible support are important aspects of the service our customers expect.
Your comments have been recorded and will be reviewed internally as part of our ongoing efforts to improve the customer experience across our support channels.
Best regards,
Marilize
MetroFibre Complaints & Escalations