MB
Melissa B
1 reviews | Active since Jun 2020
27 Feb 2025, 15:34
Metrofibre poor customer service
I’ve been struggling for 3 days with no wifi, had people here twice to come and check. The last guy that was here wanted to replace our rooter but metrofibre said it has to 1st be investigated. I really don’t like complaining but this is just not acceptable
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
27 Feb 2025, 16:15Dear Melissa
Thank you for reaching out to us. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
We have escalated your query to our management team and requested that it be prioritized. They will ensure that you receive urgent assistance to resolve this issue as soon as possible.
Please be assured that we are treating this matter with urgency, and we will provide you with updates as soon as we have feedback.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
We have escalated your query to our management team and requested that it be prioritized. They will ensure that you receive urgent assistance to resolve this issue as soon as possible.
Please be assured that we are treating this matter with urgency, and we will provide you with updates as soon as we have feedback.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Feb 2025, 16:15
Official
Dear Melissa
Thank you for reaching out to us. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
We have escalated your query to our management team and requested that it be prioritized. They will ensure that you receive urgent assistance to resolve this issue as soon as possible.
Please be assured that we are treating this matter with urgency, and we will provide you with updates as soon as we have feedback.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
We have escalated your query to our management team and requested that it be prioritized. They will ensure that you receive urgent assistance to resolve this issue as soon as possible.
Please be assured that we are treating this matter with urgency, and we will provide you with updates as soon as we have feedback.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MB
Melissa B's updateReviewer Update
28 Feb 2025, 10:43Someone phoned me last night to follow up but unfortunately I had to phone again just now to get an update and still don’t have an update when this will be sorted?
It’s day nr 4 now with no progress
It’s day nr 4 now with no progress
MB
Melissa B's update28 Feb 2025, 10:43
Reviewer Update
Someone phoned me last night to follow up but unfortunately I had to phone again just now to get an update and still don’t have an update when this will be sorted?
It’s day nr 4 now with no progress
It’s day nr 4 now with no progress
MetroFibre Networx's replyOfficial
28 Feb 2025, 13:03Dear Melissa
We have requested for feedback from the team, we will let you know as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested for feedback from the team, we will let you know as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Feb 2025, 13:03
Official
Dear Melissa
We have requested for feedback from the team, we will let you know as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested for feedback from the team, we will let you know as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MB
Melissa B's updateReviewer Update
28 Feb 2025, 13:05Please tell me whether I will be without wifi for the whole weekend?
MB
Melissa B's update28 Feb 2025, 13:05
Reviewer Update
Please tell me whether I will be without wifi for the whole weekend?
MB
Melissa B's updateReviewer Update
28 Feb 2025, 18:32Still no updates or progress after 4 days.
Worst service ever
Worst service ever
MB
Melissa B's update28 Feb 2025, 18:32
Reviewer Update
Still no updates or progress after 4 days.
Worst service ever
Worst service ever
MB
Melissa B's updateReviewer Update
01 Mar 2025, 09:55It’s day 5 now of no wifi and still no progress?
MB
Melissa B's update01 Mar 2025, 09:55
Reviewer Update
It’s day 5 now of no wifi and still no progress?
MetroFibre Networx's replyOfficial
03 Mar 2025, 12:17Good Day Melissa
A contractor will be in contact with you shortly to come and change your device.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
A contractor will be in contact with you shortly to come and change your device.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Mar 2025, 12:17
Official
Good Day Melissa
A contractor will be in contact with you shortly to come and change your device.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
A contractor will be in contact with you shortly to come and change your device.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MB
Melissa B's updateReviewer Update
10 Mar 2025, 10:31I’ve had a few good days after receiving a new rooter 8 days later.
Now this normal I’m yet again without wifi, can someone actually please assist asap?
Ticket nr: 639318
Now this normal I’m yet again without wifi, can someone actually please assist asap?
Ticket nr: 639318
MB
Melissa B's update10 Mar 2025, 10:31
Reviewer Update
I’ve had a few good days after receiving a new rooter 8 days later.
Now this normal I’m yet again without wifi, can someone actually please assist asap?
Ticket nr: 639318
Now this normal I’m yet again without wifi, can someone actually please assist asap?
Ticket nr: 639318