MetroFibre: Poor Customer Service

I am not very happy with the service I received from MetroFibre. My work was inconvenienced for an entire week because of no connection. What irritated me the most was that I had to constantly call to follow up. No one was communicating anything. Their customer service is just shockingly horrible. I wouldn't recommend them. honestly because it seems that their fibre boxes constantly have issues and hence they are unable to get Technicians out quickly because the Technicians are busy fixing other fibre boxes.