Metrofibre pay for no service

I have been with out network connection for over two days now when I call metrofibre with the tickets I have logged am told that there is no issue showing on thier system, they don't not want to admit there it a service outage you get that information from community groups. All the while they are telling me there is no issue I must do a speed test, please let me know how to do a speed test with no network connection. I am also told to so a speed test with a LAN cable not wifi now must I go buy a cable I do not have to do a test that will fail due to the fact there is no network and I am not the only person with this issue in my area very one using MetroFibre as an ISP has this issue, the worst part of it all the consultants are friendly but they will hang up on you while you " wait for them to talk to a technician", and never get back to you once you confront them with the truth that indeed there is a network outage, a friend of mine in Centurion said they been restored around 6 am today, why are we not give a turn around time for Kempton Park/ Modderfotein area, we are test told the system shows no issues, there is nothing more frustrating as having an issue and the people that are supposed to help tell you that is not issue ... is everyone crazy expect MetroFibre?