Metrofibre - Pathetic service

Dearly beloved Metrofibre How pathetic can a service provider be. I apply for your fibre service. Your agents never reply to E-mails, you do not give me feedback on what is happening. I call Openserve after 3 weeks to find out that you, Metrofibre, has never requested the B number so you have not actually place a request for installation. You deliver a router to my property, what I must do WHAT with? No Openserve last mile installed, no termination point, but I need to activate this router???? I call you an inform you to cancel my request as you cannot deliver. Your technical person Bruce confirm this cancellation on 24 Feb, for which I do have the call record and recording. Now you send me an invoice? How pathetic can you be in service delivery????? I have also said to Bruce that you must arrange to come and collect your router, still in the packaging, but you have also not done that.