Metrofibre pathetic service

I am beyond frustrated and angry at the shocking service I have received from Metrofibre. I PAID my monthly subscription, yet my line is STILL not reconnected. This is ridiculous. To make matters worse, your call center is a complete joke. I waited in a queue from number 60, only for the call to be dropped the moment it was finally my turn. This happened repeatedly. An entire day wasted because your support system is clearly not functioning. I work from home, and your failure to restore my service after payment has directly affected my job. This is unprofessional, unacceptable, and downright pathetic for a company that claims to provide reliable service. They keep on saying short payment, for what they don’t even know. They send me an invoice for 779 I paid it, they came back and claimed that when I moved to my new address I didn’t pay reconnection fees of 551. They couldn’t explain but still due to my frustration I paid that 500. Total of 1200 paid. This is total *******. After paying soo much still no network what a pathetic service. I want my money back I will get another service provider