LJ
Lorraine J
1 reviews | Active since May 2020
08 Sept 2025, 16:26
Metrofibre owes me but every month asks me to pay them (R1.01)
I ended my contract with Metrofibre in March 2025. Metrofibre owes me (R1.01) Every month, I receive a statement from Metrofibre asking me to pay them (R1.01)
If the (R1.01) is bugging you, please pay it to me, otherwise please stop sending me monthly statement that I owe you money!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
08 Sept 2025, 16:54Dear Lorraine
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the monthly statements you have been receiving.
Please be assured that we have requested our Finance Department to urgently investigate this issue. They will ensure that your account is updated accordingly and that no further statements are sent to you.
We appreciate your patience while we work to resolve this matter and will provide you with feedback once Finance has confirmed the correction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the monthly statements you have been receiving.
Please be assured that we have requested our Finance Department to urgently investigate this issue. They will ensure that your account is updated accordingly and that no further statements are sent to you.
We appreciate your patience while we work to resolve this matter and will provide you with feedback once Finance has confirmed the correction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Sept 2025, 16:54
Official
Dear Lorraine
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the monthly statements you have been receiving.
Please be assured that we have requested our Finance Department to urgently investigate this issue. They will ensure that your account is updated accordingly and that no further statements are sent to you.
We appreciate your patience while we work to resolve this matter and will provide you with feedback once Finance has confirmed the correction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the monthly statements you have been receiving.
Please be assured that we have requested our Finance Department to urgently investigate this issue. They will ensure that your account is updated accordingly and that no further statements are sent to you.
We appreciate your patience while we work to resolve this matter and will provide you with feedback once Finance has confirmed the correction.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LJ
Lorraine J's updateReviewer Update
10 Sept 2025, 11:46Thank you and hoping to hear from you soon,
LJ
Lorraine J's update10 Sept 2025, 11:46
Reviewer Update
Thank you and hoping to hear from you soon,
MetroFibre Networx's replyOfficial
10 Sept 2025, 12:07Thank you.
MetroFibre Networx's reply10 Sept 2025, 12:07
Official
Thank you.