MetroFibre operates like a **** company

6 hours after the line was supposed to be active I still had no internet and had to spend 3 hours on the phone. I opted for 75mbps and I'm lucky to receive 30mbps "sometimes". It's been 4 days now and I spend more then R100 a day calling to get an update and it's always the same answer... We will escalate it. At this point I've even received a warning from work because I work from home and the slow internet speed has caused me to make some mistakes on my work. I have a call log of how many times I've called and at this point the minute they hear it's me they just put me on hold until I hang up or run out of airtime. I have all the correspondence from WhatsApp and emails of how useless they have been. This thing was faulty from day one and all I requested was for someone to come check it out because that might be the reason I'm getting such ridiculously slow speeds. They told me I'd have to pay for the person to come. I have recorded calls to prove this. I have screenshots of WhatsApp conversations. Everytime I call they tell me it's been escalated. They asked me to send a picture while connected to the LAN cable and I did and they never got back to me and I have the WhatsApp screenshots to prove it. It's been FOUR days of me not working! At this point I'm just trying to save my job so if there is anyone who knows a provider that is reliable and works around Bellair, Durban please assist me. I don't care whether I change providers or not, all I'm asking for is the service I'm paying for. And also if MetroFibre can just send a technician to check the cable or the box on my property because they've tried everything to fix it remotely and clearly it's not working.